Primary Care Careers

Medical Receptionist / Care Navigator

Information:

This job is now closed

Job summary

Tile House Surgery in Brentwood are recruiting a receptionist to work24 hours per week over 4 days. This will be two shifts starting at 7.30am and two starting at 1pm.

Main duties of the job

There is more to our medical receptionist role than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

About us

Tile House Surgery is a large training practice, serving a patient population of 13,500.We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

  • Supportive and friendly environment
  • Flexible working hours within the constraints of surgery opening hours and cover required
  • Peer support
  • 25 days' holiday (pro rata) + bank holidays
  • NHS pension
  • Free on-site parking

Details

Date posted

29 November 2023

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

6679

Job locations

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Job description

Job responsibilities

Some of the responsibilities of this varied role include:

  • Greeting and directing all patients.
  • Booking, cancelling and moving patientappointments.
  • Handing out letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
  • Assisting GPs with their requests.
  • Referring patients to localdomiciliaryservices.
  • Dealing with incoming emails/faxes as per practice procedure

Please view the full job description attached for more information.

Job description

Job responsibilities

Some of the responsibilities of this varied role include:

  • Greeting and directing all patients.
  • Booking, cancelling and moving patientappointments.
  • Handing out letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
  • Assisting GPs with their requests.
  • Referring patients to localdomiciliaryservices.
  • Dealing with incoming emails/faxes as per practice procedure

Please view the full job description attached for more information.

Person Specification

Knowledge, Skills and Experience:

Essential

  • Organised, adaptable, and friendly approach to your work.
  • Previous medical / healthcare, customer service and/or receptionist experience.
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.
  • Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
Person Specification

Knowledge, Skills and Experience:

Essential

  • Organised, adaptable, and friendly approach to your work.
  • Previous medical / healthcare, customer service and/or receptionist experience.
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.
  • Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Tile House Surgery

eoe.primarycarecareers@nhs.net

Details

Date posted

29 November 2023

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

6679

Job locations

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


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