Job summary
Church Langley Medical Practice is seeking a receptionist on a full time basis for 37.5 hours per week, between the hours of 8am and 7pm, with days and times to be discussed.
Main duties of the job
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
About us
We are a medium sized practice, with a high percentage of younger patients, a lot with children. Based in Church Langley, we have free parking on our doorstep, in the Tesco's car park.
Church Langley is a work in progress, we are striving to update technology available and modernise the way we work, a positive attitude and fresh ideas are very much welcome within the team. We believe in developing our own team just as passionately. If this sound like a place were you could bring some positive enjoyment to the diverse community, please get in touch.
Job description
Job responsibilities
- greeting and directing all patients;
- making appointments and giving out appointment cards, where required;
- accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- dealing with requests for information, and managing problems and complaints;
- advising patients of practice procedures;
- registering new patients;
- answering the telephone, promptly.
Job description
Job responsibilities
- greeting and directing all patients;
- making appointments and giving out appointment cards, where required;
- accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- dealing with requests for information, and managing problems and complaints;
- advising patients of practice procedures;
- registering new patients;
- answering the telephone, promptly.
Person Specification
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Essential
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
- Previous medical or healthcare receptionist experience is desirable.
Person Specification
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Essential
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
- Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
