Practice Manager

Job description

Job responsibilities

• Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable;
• Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment;
• Driving innovation and modernisation;
• Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts;
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners;
• Presenting and analysing data, to monitor quality;
• Attending local meetings, to represent the surgery, and reporting to partners;
• Effectively managing all staff;
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners;
• Developing effective partnership, with other organisations, to benefit the practice;
• Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment;
• Ensuring that the practice complies with all aspects of health & safety at work legislation;
• Managing all income, expenditure and accounts, as well aspreparingfinancial reports for the partners;
• Implementing and maintaining systems, under direction from the partners;
• Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner;
• Reviewing and updating the practices information leaflet and website;
• Handling practice publicity and health education materials;
• Being involved in managing the computer system, including organising any maintenance and developments to the system;
• Ensuring practice compliance with data protection legislation;
• Preparing practice business plans and annual reports, as directed by the partners.

Person Specification

Knowledge, Skills and Experience

Essential

• If you are an experienced practice or business manager looking for a new challenge, then we would love to hear from you.
• The successful candidate will understand the diverse nature of the role, be flexible and able to prioritise.
• You will need to be composed and approachable, whilst working under considerable pressure, and have a good working knowledge of the NHS and the changes happening in primary care.

Desirable

• A relevant qualification in business management, or equivalent qualification or experience, preferred;
• Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce;
• Strong skills and experience in HR, premises management, IT and complaint handling;
• Prior experience of leadership and personnel management, ideally within a healthcare setting;
• Experience in financial management;
• Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
• Self-motivated, with a forward-thinking, solution-focused approach;
• The ability to develop, implement and embed policies, procedures and guidelines;
• Experience of working in an ever-evolving environment, with an ability to cope with regular change;
• Excellent organisational, management and planning skills, IT skills and communication skills;
• Ability to implement and manage change effectively;
• Ability to identify training and development needs in self and other as well as experience of appraising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

North Road Primary Care Centre

183-195 North Road

Westcliff-on-sea

Essex

SS0 7AF

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)