PCN Manager - Digital & Transformation Lead with Operations Management

Job description

Job responsibilities

For the full Job Description and Person Specification document, please refer to the attached item in the 'supporting documents'.

Main Duties

• Take the lead (along with the PCN Clinical Director and PCN Board) to oversee the management and delivery of the PCN DES requirements.
• Work with and support the PCN Clinical Director to develop and deliver the PCN strategic plans and performance requirements.
• Help to develop strategies to progress the overall development of the PCN, with reference to the PCN Development Plan.
• Be the first point of contact for Practice Managers, contractors and commissioners in regard to PCN operations.
• Develop an understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN on the planning and deployment of these roles.
• To provide line management to PCN-employed staff, to ensure that they are embedded in the PCN and co-ordinated across the PCN practices.
• To provide contract management and oversight of external contractors providing PCN services to ensure they are delivered as required across the PCN and its member practices.
• Support in the budgeting and monitoring processes to support the short and long-term financial management of the network.
• Work with the nominated payee practice to monitor income and expenditure; and ensure appropriate and timely payments to practices, staff and partners as required.
• Assist in the co-ordination of the PCN meetings, including the board meetings, operational and PCN development meetings and meetings with practice managers.
• Manage and monitor contractual requirements on behalf of the PCN.
• Liaise with key partners in the development and monitoring of integrated services and projects.
• Represent the PCN on system-wide meetings.
• Support the Clinical Director to develop and deliver the PCN development plan and strategic plans, providing performance data as required.
• Support the PCN and its member practices to formulate project and delivery plans in relation to meeting the DES specification.
• Support in the writing of business cases and bids on behalf of the network.
• Help to design innovative services that meet local need and provide project management support to help projects progress.
• Implement, monitor and report on PCN contracts and services, including project progression and management of risks.

Strategic Management

• Working with the PCN team to develop and progress the strategic vision.
• Deliver projects and manage performance to achieve the strategic vision of the PCN.
• Seek out examples of good practice and innovation from other areas and present to the PCN as required.
• Plan the PCN additional roles workforce, to deliver and achieve the PCN priorities.
• Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working.

HR and Financial Management

• Undertake day-to-day line management of PCN staff including management of absences e.g. leave, sickness etc.
• Support in the design of rotas for PCN employed/contracted staff.
• Oversee the recruitment processes for new PCN staff, from advert to appointment.
• Approve job descriptions, person specifications, interview templates and inductions for new PCN staff.
• Conduct appraisals and performance management of PCN staff and externally contracted services.
• Prepare and present basic financial reports, monitoring information and reporting to the PCN as required.
• Work with the nominated payee practice to monitor income and expenditure.
• Support in the financial management of the network.

Business and Service improvements responsibilities

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in business / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including broad familiarity with general practice digital systems and how they can be used to deliver improvement. This expertise will be used to:

• Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
• Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
• Ensure all change is ultimately focussed on improving services for patients.
• Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change.
• Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.
• Link with the ICS and other partners to gain buy-in for transformation and to support alignment with broader strategy and improvement approaches.
• Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.
• Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
• Support practices and staff to effectively use existing and new technology systems and products to enable improvement.
• Use PPM and improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.
• Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.
• Develop and implement mechanisms for assessing the impact of agreed changes.
• Provide feedback to PCN leadership and to member practices on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.

Information and Data Management

The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts. These skills will be used to:

• Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
• Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice.
• Bring together data from a variety of sources and use information to develop insights into working practices, effectively tailoring content to meet the needs of the audience.
• Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges.
• Interpret data and highlight variation to support open discussion about where variation is and is not warranted.
• Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues.
• Support and encourage a focus on data in understanding the effectiveness of changes made.
• Seek and secure analytical resource as required to support in the PCN in developing and implementing appropriate data and information sharing mechanisms.
• Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.

Communication and Engagement

With responsibility for developing and supporting delivery of transformational projects across the PCN, the post holder will require expertise in communications and engagement, and specifically in bringing people together and gaining support and buy-in to change. This expertise will be used to:

• Build and maintain good working relationships with a broad range of internal and external stakeholders, including with the ICS.
• Initiate and participate in development of effective systems of communication and co-operation between member practices, staff, and other members of the primary care team.
• Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff.
• Support practices to communicate changes and new processes effectively and consistently to patients.
• Identify best practice and learning from other areas that could be applicable to the local PCN and communicate this to staff.
• Make connections across the PCN to support learning between practices and sharing of best practice.
• Make connections with the ICS and other service delivery organisations to plan and deliver changes that will improve working between general practices and other primary care and non-primary care services.
• Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN (and ICS) to agree changes, share learning, discuss challenges, and resolves issues.

Policy and Service Development

With responsibility for supporting the PCN to identify and make progress with transformational change, the post holder will have expertise in understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts. This expertise will be used to:

• Maintain a good knowledge of key policies from the Department of Health and Social Care, NHS England and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally.
• Work with the local ICS to support the development of overall primary care transformation strategies, including digital transformation strategies, and their delivery.
• Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise initiatives based on local requirements.

This list is not exhaustive, please refer to the attached full Job Description document.

Person Specification

Skills and Attributes

Essential

• Ability to use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
• Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales.
• Ability to understand, interpret and present complex and/or sensitive information.
• Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
• Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
• An ongoing commitment to improving NHS services for the benefit of patients.
• Proven record of excellent written and verbal communication skills and interpersonal skills.
• Evidence of excellent knowledge and competence with Microsoft Office whether email, word, presenting, spreadsheets.
• IT literate with good typing skills.
• Willingness to undergo further training and committed to own development.
• Car user as travel between sites across the Taunton Deane West area will be required.
• Good attention to detail.

Desirable

• Excellent motivational and influencing skills.

Experience

Essential

• Experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
• A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
• Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation.
• Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
• Experience of working within a role that requires a high degree of autonomy.

Desirable

• Experience of working in general practice within a management role with a good knowledge of general practice systems, processes, and procedures.
• Experience of working within a Primary Care Network.
• Knowledge/familiarity with medical terminology.
• Understanding of current issues facing the NHS.
• Experience of managing employees.

Qualifications

Essential

• Educated to A level, or equivalent experience.

Desirable

• Recognised management qualification.
• Project management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

100Fold CIC

Address

Wellington Medical Centre

Mantle Street

Wellington

Somerset

TA21 8BD

Employer's website

https://www.100foldcommunity.co.uk/ (Opens in a new tab)