Proactive Care Team Administrator

Job description

Job responsibilities

Main Responsibilities and Duties

Administrative responsibilities

• Book home visits for the PAC team
• Manage the diaries of multiple members of the team
• Oversee the PAC Team inbox on Outlook
• Oversee the answerphone messages
• Undertake buddying requirements for PAC team members undertaking home visits (as per the Lone Working Policy)
• Arrange review appointments for patients
• Gather patient feedback about the service
• Keep up to date with available resources including neighbourhood services
• Signpost patients to resources for self-management
• Encourage patients to engage with the service
• Engage with stakeholders and maintain a good relationship
• Attend meetings related to the Proactive Care Team when required

• To act at all times in an anti-discriminatory manner
• To be able to plan and respond to workload according to operational priorities
• To support the delivery of these functions across wider locality areas where necessary
• To undertake any training required in order to maintain competency including mandatory training
• To contribute to, and work within a safe working environment
• To take responsibility for self-development on a continuous basis, undertaking on the-job training as required.
• To be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that employees will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, PCN and practice employees and other healthcare workers. You may also have access to information relating to the PCN and practices as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN or the practices may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
• The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular, the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

You will be managed by Rachel Yates (PCN Clinical Director) who has general oversight of the project. Day to-day supervision will be provided by Sophie Lonsdale-Eccles, proactive care clinical lead. Substantial parts of the post will be undertaken without direct supervision.

Key Relationships

• Proactive Care Team
• GPs and General Practice Teams within the PCN
• Dr Rachel Yates PCN Clinical Director
• Lynsey Oliver PCN Manager
• Practice Staff
• PCN Staff
• Wider neighbourhood team

Person Specification

Skills, Knowledge and Competencies

Essential

• Excellent verbal and written communication skills
• Attention to detail
• Excellent IT Skills
• Able to demonstrate a clear understanding of working with confidential
• information and service user confidentiality

Desirable

• Excellent time management skills
• Excellent record keeping skills
• Knowledge / familiarity with medical terminology
• Understanding of current issues facing the NHS

Qualifications

Essential

• Business Administration Level 2 Certificate or NVQ2 equivalent

Desirable

• Business Administration Level 3 Certificate or NVQ3 equivalent

Experience

Essential

• Experience of working within an administrative role and team
• Experience of Microsoft Outlook

Desirable

• Experience with clinical IT systems e.g. EMIS
• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

100Fold CIC

Address

Wellington Medical Centre

Mantle Street

Wellington

Somerset

TA21 8BD

Employer's website

https://www.100foldcommunity.co.uk/ (Opens in a new tab)