Job summary
Role: Failsafe Manager
Location: Remote/homebased - the role will support our programmes in Kent & Devon, and occasional travel will be required to Kent, Devon and our Head Office in Middlewich.
Salary: £33,498.28
InHealth has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, has grown to offer fully managed services across the country.
To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
Main duties of the job
Lead and support the Failsafe Team, providing training, guidance and performance management.
Allocate and oversee daily Failsafe tasks, ensuring all interventions are accurately documented.
Ensure all work follows HI policies, SOPs and national guidance.
Oversee all Failsafe checks and activities across the DESPs.
Maintain accurate system updates, data entry and exception reporting within strict timescales.
Ensure sameday referral processes are in place for patients who require onward care.
Manage patient queries, CVI reviews and Laser Book analysis.
Work with Clinical Leads and Programme, Booking and Engagement Managers as required.
Ensure the Single Collated List (SCL) is validated regularly, including military, prison and secure site lists.
Liaise with Acute Trust Ophthalmology teams to ensure timely feedback and safe pathway progression.
Support coordination of patient appointments with Acute Trusts, escalating issues where needed.
Review the full patient pathway quarterly and audit Failsafe systems to identify improvements.
Perform data quality checks with Bookings, Engagement and Programme Teams.
Produce reports for programme boards, serious incidents and internal performance monitoring.
About us
About us:
InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Job description
Job responsibilities
Role: Failsafe Manager
Location: Remote/homebased
- the role will support our programmes in Kent & Devon, and occasional travel will be required to Kent, Devon and our Head Office in Middlewich.
Salary: £33,498.28
InHealth has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, has grown to offer fully managed services across the country.
To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
What you will do:
You will manage the Failsafe Team and ensure all Failsafe functions across the Diabetic Eye Screening Programme (DESP) are delivered safely, accurately and in line with national standards. Working closely with GP practices, Acute Trusts and internal DESP teams, you will ensure all eligible patients are correctly registered, placed on the right pathway, offered timely appointments, and have their results and referrals managed without delay.
Key Responsibilities Leadership & Team Management - Lead and support the Failsafe Team, providing training, guidance and performance management.
- Allocate and oversee daily Failsafe tasks, ensuring all interventions are accurately documented.
- Ensure all work follows HI policies, SOPs and national guidance.
Failsafe Operations - Oversee all Failsafe checks and activities across the DESPs.
- Maintain accurate system updates, data entry and exception reporting within strict timescales.
- Ensure sameday referral processes are in place for patients who require onward care.
- Manage patient queries, CVI reviews and Laser Book analysis.
- Work with Clinical Leads and Programme, Booking and Engagement Managers as required.
Pathway Oversight & Stakeholder Liaison - Ensure the Single Collated List (SCL) is validated regularly, including military, prison and secure site lists.
- Liaise with Acute Trust Ophthalmology teams to ensure timely feedback and safe pathway progression.
- Monitor Screening to Treatment Timelines (STTT) and HES care status for all relevant patients.
- Support coordination of patient appointments with Acute Trusts, escalating issues where needed.
Audit, Data Quality & Reporting - Review the full patient pathway quarterly and audit Failsafe systems to identify improvements.
- Perform data quality checks with Bookings, Engagement and Programme Teams.
- Audit exclusions, postponements and patients unable to be screened digitally.
- Analyse CQRS data to highlight SCL discrepancies and support corrective actions.
- Produce reports for programme boards, serious incidents and internal performance monitoring.
- Track and report serious incidents and near misses, escalating concerns appropriately.
Experience & Skills Required - Experience managing or working at a senior level within DESP or another national screening programme.
- Strong knowledge of NDESP policies, NSC guidance, NICE and NSF.
- Evidence of ongoing professional development.
- ALevel education (or equivalent) with GCSE Maths and English.
- Leadership/management qualification or 5+ years equivalent experience.
- Proven ability to lead teams, manage performance and coach staff.
- Strong understanding of equality, diversity, and inclusive leadership.
Job description
Job responsibilities
Role: Failsafe Manager
Location: Remote/homebased
- the role will support our programmes in Kent & Devon, and occasional travel will be required to Kent, Devon and our Head Office in Middlewich.
Salary: £33,498.28
InHealth has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, has grown to offer fully managed services across the country.
To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
What you will do:
You will manage the Failsafe Team and ensure all Failsafe functions across the Diabetic Eye Screening Programme (DESP) are delivered safely, accurately and in line with national standards. Working closely with GP practices, Acute Trusts and internal DESP teams, you will ensure all eligible patients are correctly registered, placed on the right pathway, offered timely appointments, and have their results and referrals managed without delay.
Key Responsibilities Leadership & Team Management - Lead and support the Failsafe Team, providing training, guidance and performance management.
- Allocate and oversee daily Failsafe tasks, ensuring all interventions are accurately documented.
- Ensure all work follows HI policies, SOPs and national guidance.
Failsafe Operations - Oversee all Failsafe checks and activities across the DESPs.
- Maintain accurate system updates, data entry and exception reporting within strict timescales.
- Ensure sameday referral processes are in place for patients who require onward care.
- Manage patient queries, CVI reviews and Laser Book analysis.
- Work with Clinical Leads and Programme, Booking and Engagement Managers as required.
Pathway Oversight & Stakeholder Liaison - Ensure the Single Collated List (SCL) is validated regularly, including military, prison and secure site lists.
- Liaise with Acute Trust Ophthalmology teams to ensure timely feedback and safe pathway progression.
- Monitor Screening to Treatment Timelines (STTT) and HES care status for all relevant patients.
- Support coordination of patient appointments with Acute Trusts, escalating issues where needed.
Audit, Data Quality & Reporting - Review the full patient pathway quarterly and audit Failsafe systems to identify improvements.
- Perform data quality checks with Bookings, Engagement and Programme Teams.
- Audit exclusions, postponements and patients unable to be screened digitally.
- Analyse CQRS data to highlight SCL discrepancies and support corrective actions.
- Produce reports for programme boards, serious incidents and internal performance monitoring.
- Track and report serious incidents and near misses, escalating concerns appropriately.
Experience & Skills Required - Experience managing or working at a senior level within DESP or another national screening programme.
- Strong knowledge of NDESP policies, NSC guidance, NICE and NSF.
- Evidence of ongoing professional development.
- ALevel education (or equivalent) with GCSE Maths and English.
- Leadership/management qualification or 5+ years equivalent experience.
- Proven ability to lead teams, manage performance and coach staff.
- Strong understanding of equality, diversity, and inclusive leadership.
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
