Job summary
Location: Bristol Patchway, BS34 5TL
Shifts: 8am6pm, You need to be flexible through Monday to Sunday as it will be done on a rota basis
Role: Patient Administrator Endoscopy (Full Time)
We're looking for a Patient Administrator to join our friendly and fast-paced Endoscopy team in Bristol! As part of InHealth, you'll play a key role in ensuring every patient receives a warm, professional, and seamless experience throughout their diagnostic journey. You'll work closely with clinical teams and provide essential administrative support to help keep our endoscopy services running smoothly.
Main duties of the job
- Welcome patients with professionalism and warmth, supporting them from arrival to departure
- Handle telephone and face-to-face enquiries promptly, sharing information and prioritising queries
- Book clinically validated appointments accurately and in line with clinical priority
- Track and distribute imaging data and reports, ensuring results are sent on time
- Support month-end administrative tasks for the management team
- Process patient invoices and payments accurately, recording and banking them promptly
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Job description
Job responsibilities
Location: Bristol Patchway, BS34 5TL Shifts: 8am6pm, You need to be flexible through Monday to Sunday as it will be done on a rota basis Role: Patient Administrator Endoscopy (Full Time)
Were looking for a Patient Administrator to join our friendly and fast-paced Endoscopy team in Bristol! As part of InHealth, youll play a key role in ensuring every patient receives a warm, professional, and seamless experience throughout their diagnostic journey. Youll work closely with clinical teams and provide essential administrative support to help keep our endoscopy services running smoothly.
What Youll Be Doing - Welcome patients with professionalism and warmth, supporting them from arrival to departure
- Handle telephone and facetoface enquiries promptly, sharing information and prioritising queries
- Book clinically validated appointments accurately and in line with clinical priority
- Track and distribute imaging data and reports, ensuring results are sent on time
- Support monthend administrative tasks for the management team
- Process patient invoices and payments accurately, recording and banking them promptly
About You - Experienced in a customer or patientfacing role
- Confident using Microsoft Office and IT systems
- A strong communicator, both written and verbal
- Able to work independently and as part of a multiskilled team
Job description
Job responsibilities
Location: Bristol Patchway, BS34 5TL Shifts: 8am6pm, You need to be flexible through Monday to Sunday as it will be done on a rota basis Role: Patient Administrator Endoscopy (Full Time)
Were looking for a Patient Administrator to join our friendly and fast-paced Endoscopy team in Bristol! As part of InHealth, youll play a key role in ensuring every patient receives a warm, professional, and seamless experience throughout their diagnostic journey. Youll work closely with clinical teams and provide essential administrative support to help keep our endoscopy services running smoothly.
What Youll Be Doing - Welcome patients with professionalism and warmth, supporting them from arrival to departure
- Handle telephone and facetoface enquiries promptly, sharing information and prioritising queries
- Book clinically validated appointments accurately and in line with clinical priority
- Track and distribute imaging data and reports, ensuring results are sent on time
- Support monthend administrative tasks for the management team
- Process patient invoices and payments accurately, recording and banking them promptly
About You - Experienced in a customer or patientfacing role
- Confident using Microsoft Office and IT systems
- A strong communicator, both written and verbal
- Able to work independently and as part of a multiskilled team
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
