Job summary
Customer Service Manager Patient Engagement Centre (PEC), Middlewich
Full Time / Monday to Friday / Flexible through core office hours / Free Parking
Join InHealth and help us deliver world-class patient care!
At InHealth, we see over 5 million patients every year, and our Patient Engagement Team ensures every patient receives the support they need - from first contact to results.
As a Customer Service Manager, you'll play a vital role in leading our Patient Care Advisors (PCAs) and Team Leaders, ensuring exceptional service and smooth processes at every stage.
Main duties of the job
What you'll do
- Lead and develop a high-performing team within our PEC
- Oversee day-to-day operations, ensuring patient and customer satisfaction
- Drive continuous improvement and efficiencies aligned with KPIs
- Collaborate with operational and nursing teams to optimise booking processes
- Support recruitment, training, and development initiatives
What were looking for-
A passionate leader with experience managing customer-focused teams in a similar environment
- Strong organisational and communication skills
- Ability to thrive under pressure and manage complex situations calmly
- Experience in setting objectives, monitoring KPIs, and driving performance
Proficiency in Microsoft Office and CRM systems
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
IND02
Job description
Job responsibilities
Customer Service Manager Patient Engagement Centre (PEC), Middlewich
Full Time / Monday to Friday / Flexible through core office hours / Free Parking
Join InHealth and help us deliver world-class patient care!
At InHealth, we see over 5 million patients every year, and our Patient Engagement Team ensures every patient receives the support they need - from first contact to results. As a Customer Service Manager, youll play a vital role in leading our Patient Care Advisors (PCAs) and Team Leaders, ensuring exceptional service and smooth processes at every stage.
What youll do
Lead and develop a high-performing team within our PEC Oversee day-to-day operations, ensuring patient and customer satisfaction Drive continuous improvement and efficiencies aligned with KPIs Collaborate with operational and nursing teams to optimise booking processes Support recruitment, training, and development initiatives
What were looking for
A passionate leader with experience managing customer-focused teams in a similar environment Strong organisational and communication skills Ability to thrive under pressure and manage complex situations calmly Experience in setting objectives, monitoring KPIs, and driving performance Proficiency in Microsoft Office and CRM systems
Job description
Job responsibilities
Customer Service Manager Patient Engagement Centre (PEC), Middlewich
Full Time / Monday to Friday / Flexible through core office hours / Free Parking
Join InHealth and help us deliver world-class patient care!
At InHealth, we see over 5 million patients every year, and our Patient Engagement Team ensures every patient receives the support they need - from first contact to results. As a Customer Service Manager, youll play a vital role in leading our Patient Care Advisors (PCAs) and Team Leaders, ensuring exceptional service and smooth processes at every stage.
What youll do
Lead and develop a high-performing team within our PEC Oversee day-to-day operations, ensuring patient and customer satisfaction Drive continuous improvement and efficiencies aligned with KPIs Collaborate with operational and nursing teams to optimise booking processes Support recruitment, training, and development initiatives
What were looking for
A passionate leader with experience managing customer-focused teams in a similar environment Strong organisational and communication skills Ability to thrive under pressure and manage complex situations calmly Experience in setting objectives, monitoring KPIs, and driving performance Proficiency in Microsoft Office and CRM systems
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
