Healthcare Assistant

Job summary

InHealth is seeking a dedicated and enthusiastic Healthcare Assistant to join our ENT service across multiple sites in Manchester. This is a permanent, full-time role working 37.5 hours per week. As a Healthcare Assistant, you will play a vital role in supporting the delivery of high-quality, patient-focused ENT services. You will work closely with clinicians and the wider multidisciplinary team to ensure patients receive a safe, efficient, and positive experience throughout their appointment journey. This role offers variety, as you will work across different clinical settings, supporting both patients and staff in a fast-paced environment. You will be responsible for assisting with patient preparation, maintaining accurate records, and ensuring clinical areas are clean, safe, and well-prepared. We are looking for someone with excellent communication skills, a caring and professional approach, and the flexibility to travel between sites. Previous experience in a healthcare or customer-facing role is desirable, although full training and support will be provided. InHealth offers a supportive working environment, opportunities for development, and the chance to build a rewarding career with one of the UKs leading healthcare providers.

Main duties of the job

The Healthcare Assistant will support the ENT service by providing high-quality care and assistance to patients throughout their clinical pathway. Key duties include welcoming patients and ensuring they feel comfortable and supported, preparing patients for procedures, and acting as a chaperone when required. You will assist clinicians during clinics to ensure appointments run efficiently and to a high standard. The role involves completing documentation, updating patient records accurately, and using internal systems and Microsoft Office as required. You will help maintain stock levels, support administrative tasks such as answering calls, and contribute to the smooth day-to-day running of the service. You will be responsible for maintaining cleanliness, infection prevention standards, and health and safety requirements within clinical areas. The post holder will work across multiple sites in Manchester and must be flexible, reliable, and able to work effectively as part of a team. You will demonstrate empathy, attention to detail, and a proactive approach to supporting both patients and colleagues.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do,influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience,maintaining a 97% patient satisfaction rate.