Job summary
You will be joining our Failsafe team, in addition to the standard protocols in place which include appointing, tracking patients through the whole pathway, particularly the those patients who require an onward referral to the Hospital Eye Service, but also our failsafe team ensure that if something goes wrong in the patients pathway, administrative processes are in place and actioned to identify any errors in procedures, and have backup mechanisms to mitigate and reduce risk to patients.
Main duties of the job
Liaise with hospital teams to support the effective delivery of Failsafe services.
Manage your local Failsafe Team and provide training on our software systems.
Track patients throughout the screening pathway and ensure timely referrals to HES.
Conduct audits and maintain oversight of patient pathways to ensure safety and compliance.
Assist the Failsafe Manager and deputise in their absence, including attending Programme Board meetings.
Collaborate with HES Secretaries, Consultant Ophthalmologists, screeners, GP practices, optometrists, and patients.
Carry out regular data quality checks and validate programme performance.
Identify and report serious incidents, near misses, and procedural weaknesses.
Produce clear and detailed reports for projects and internal performance meetings.
Stay updated with national guidelines and contribute to continuous improvements within the programme.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Job description
Job responsibilities
Role: Deputy Administration Manager - Diabetic Eye Screening
Location: Leeds & Mid Yorkshire - the role can be based in our Halifax or Middlewich office.
Salary: £26,250 FTE Salary - £15,750 pro rata salary.
This is a part-time role, working 22.5 hrs per week.
InHealth is a proud provider of Diabetic Eye Screening Programmes (DESP) across England, delivering high-quality services to approximately 1.7 million patients through 15 programmes. Our fully managed service covers the complete DESP pathway and complies fully with national standards and best practice. This includes call and recall, retinal screening and grading, use of innovative screening software (Spectra), automated referrals, failsafe processes, and robust clinical leadership.
We are now seeking a dedicated individual to join our Failsafe Team. This team plays a crucial role in ensuring patient safety by monitoring pathways, managing onward referrals to the Hospital Eye Service (HES), and putting corrective processes in place whenever an issue or delay is identified. Your work will support the smooth running of the programme and help safeguard the quality and accuracy of our services.
What You Will Do -
Liaise with hospital teams to support the effective delivery of Failsafe services.
-
Manage your local Failsafe Team and provide training on our software systems.
-
Track patients throughout the screening pathway and ensure timely referrals to HES.
-
Conduct audits and maintain oversight of patient pathways to ensure safety and compliance.
-
Assist the Failsafe Manager and deputise in their absence, including attending Programme Board meetings.
-
Collaborate with HES Secretaries, Consultant Ophthalmologists, screeners, GP practices, optometrists, and patients.
-
Carry out regular data quality checks and validate programme performance.
-
Identify and report serious incidents, near misses, and procedural weaknesses.
-
Produce clear and detailed reports for projects and internal performance meetings.
-
Stay updated with national guidelines and contribute to continuous improvements within the programme.
About You You are an organised, detail-focused individual who thrives in a fast-paced environment. You are confident communicating with a wide range of stakeholders and can manage sensitive information with professionalism. You remain calm under pressure, work well within a team, and are motivated to ensure the highest levels of patient safety.
Requirements:
-
Strong organisational skills and excellent attention to detail.
-
Experience delivering high-quality customer service.
-
Understanding of patient confidentiality and data protection.
-
Clear verbal and written communication skills.
-
Comfortable conducting audits and producing reports.
Experience (desirable):
-
Previous experience in healthcare failsafe operations.
-
Familiarity with NDESP standards, NSC guidelines, NICE, and NSF.
-
Experience using qualitative and quantitative research methods.
-
Background in a healthcare environment.
Attributes:
-
A supportive and reliable team player.
-
Calm, focused, and resilient in challenging situations.
-
Hardworking, dedicated, and highly organised.
Job description
Job responsibilities
Role: Deputy Administration Manager - Diabetic Eye Screening
Location: Leeds & Mid Yorkshire - the role can be based in our Halifax or Middlewich office.
Salary: £26,250 FTE Salary - £15,750 pro rata salary.
This is a part-time role, working 22.5 hrs per week.
InHealth is a proud provider of Diabetic Eye Screening Programmes (DESP) across England, delivering high-quality services to approximately 1.7 million patients through 15 programmes. Our fully managed service covers the complete DESP pathway and complies fully with national standards and best practice. This includes call and recall, retinal screening and grading, use of innovative screening software (Spectra), automated referrals, failsafe processes, and robust clinical leadership.
We are now seeking a dedicated individual to join our Failsafe Team. This team plays a crucial role in ensuring patient safety by monitoring pathways, managing onward referrals to the Hospital Eye Service (HES), and putting corrective processes in place whenever an issue or delay is identified. Your work will support the smooth running of the programme and help safeguard the quality and accuracy of our services.
What You Will Do -
Liaise with hospital teams to support the effective delivery of Failsafe services.
-
Manage your local Failsafe Team and provide training on our software systems.
-
Track patients throughout the screening pathway and ensure timely referrals to HES.
-
Conduct audits and maintain oversight of patient pathways to ensure safety and compliance.
-
Assist the Failsafe Manager and deputise in their absence, including attending Programme Board meetings.
-
Collaborate with HES Secretaries, Consultant Ophthalmologists, screeners, GP practices, optometrists, and patients.
-
Carry out regular data quality checks and validate programme performance.
-
Identify and report serious incidents, near misses, and procedural weaknesses.
-
Produce clear and detailed reports for projects and internal performance meetings.
-
Stay updated with national guidelines and contribute to continuous improvements within the programme.
About You You are an organised, detail-focused individual who thrives in a fast-paced environment. You are confident communicating with a wide range of stakeholders and can manage sensitive information with professionalism. You remain calm under pressure, work well within a team, and are motivated to ensure the highest levels of patient safety.
Requirements:
-
Strong organisational skills and excellent attention to detail.
-
Experience delivering high-quality customer service.
-
Understanding of patient confidentiality and data protection.
-
Clear verbal and written communication skills.
-
Comfortable conducting audits and producing reports.
Experience (desirable):
-
Previous experience in healthcare failsafe operations.
-
Familiarity with NDESP standards, NSC guidelines, NICE, and NSF.
-
Experience using qualitative and quantitative research methods.
-
Background in a healthcare environment.
Attributes:
-
A supportive and reliable team player.
-
Calm, focused, and resilient in challenging situations.
-
Hardworking, dedicated, and highly organised.
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
