Job summary
Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.
Main duties of the job
What youll do:
- Handle inbound and outbound calls to schedule and manage patient appointments
- Complete telephone triage consultations to assess eligibility
- Maintain accurate patient records and data for reporting
- Escalate issues and ensure follow-up appointments meet NHS guidelines
- Deliver excellent service while supporting patients from all backgrounds
What were looking for:- Experience in a customer or patient-facing role
- Strong communication and organisational skills
- Understanding of patient confidentiality and data protection (GDPR)
- Comfortable working with internal systems and quality assurance processes
- Confident handling queries with empathy and professionalism
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patientsfrom 1,000 locations by 2025.
IND02
Job description
Job responsibilities
Customer Service Advisor Lung Cancer Screening
Location: Middlewich Salary: £23,809.50 + Commission Hours: Full-time | 8-hour shifts between 8am8pm, Monday to Friday (flexible working pattern)
Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.
What youll do: - Handle inbound and outbound calls to schedule and manage patient appointments
- Complete telephone triage consultations to assess eligibility
- Maintain accurate patient records and data for reporting
- Escalate issues and ensure follow-up appointments meet NHS guidelines
- Deliver excellent service while supporting patients from all backgrounds
What were looking for: - Experience in a customer or patient-facing role
- Strong communication and organisational skills
- Understanding of patient confidentiality and data protection (GDPR)
- Comfortable working with internal systems and quality assurance processes
- Confident handling queries with empathy and professionalism
Job description
Job responsibilities
Customer Service Advisor Lung Cancer Screening
Location: Middlewich Salary: £23,809.50 + Commission Hours: Full-time | 8-hour shifts between 8am8pm, Monday to Friday (flexible working pattern)
Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.
What youll do: - Handle inbound and outbound calls to schedule and manage patient appointments
- Complete telephone triage consultations to assess eligibility
- Maintain accurate patient records and data for reporting
- Escalate issues and ensure follow-up appointments meet NHS guidelines
- Deliver excellent service while supporting patients from all backgrounds
What were looking for: - Experience in a customer or patient-facing role
- Strong communication and organisational skills
- Understanding of patient confidentiality and data protection (GDPR)
- Comfortable working with internal systems and quality assurance processes
- Confident handling queries with empathy and professionalism
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
