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NHS Confederation

Administration Support Officer

The closing date is 27 October 2025

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Job summary

Key responsibilities include providing day to day support for the Director, such as diary management, preparation of meeting papers, and other secretarial duties. Supporting the overall team with key administration tasks is also integral to the role, including supporting with events and wider communication.

Main duties of the job

As our Administration Support Officer, you'll be the organisational powerhouse behind the team.

You will be:

  • Responsible for managing the directors diary
  • Preparing key meeting materials alongside co-ordinating agendas and meeting minutes
  • The first point of contact for external enquiries
  • Supporting the delivery and promotion of events
  • Supporting finance processes
  • Contributing to our website and marketing content
  • Collaborating with colleagues across the NHS Confederation in Wales, London, Leeds, and Northern Ireland.

About us

The Welsh NHS Confederation is the national membership body representing the leaders of the organisations making up the NHS in Wales: the seven local health boards; three NHS trusts; and two Special Health Authorities. We are part of the NHS Confederation and host NHS Wales Employers.

Details

Date posted

13 October 2025

Pay scheme

Other

Salary

£25,162 a year

Contract

Fixed term

Duration

8 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

NHS1145961

Job locations

Tŷ Glan-yr-Afon

21 Cowbridge Road East

Cardiff

CF11 9AD


Job description

Job responsibilities

Responsibilities

  • Manage diary and appointments for the Director.
  • Support the production of papers and presentations in advance of key meetings and events.
  • Liaise with the team to develop agendas for team meetings and write minutes.
  • Be the initial point of contact for external callers.
  • Support colleagues with Customer Relationship Management database (CRM).
  • Coordinate meeting room bookings.
  • Manage office electronic filing system and update as necessary.
  • Manage and distribute any incoming correspondence, ensuring matters of urgency and deadlines are drawn to the attention of appropriate team member.
  • Assist with delivery and marketing of online and in person events.
  • Support Business and Events Manager with finance processes.
  • Assist in the distribution of publications.
  • Support Senior Media and Communications Adviser as needed, including drafting and updating content for the Welsh NHS Confederation website, designing newsletters and marketing information for events.
  • Work with the wider NHS Confederation when necessary through liaising with colleagues from London, Leeds and Northern Ireland.
  • Any other duties considered appropriate.

Job description

Job responsibilities

Responsibilities

  • Manage diary and appointments for the Director.
  • Support the production of papers and presentations in advance of key meetings and events.
  • Liaise with the team to develop agendas for team meetings and write minutes.
  • Be the initial point of contact for external callers.
  • Support colleagues with Customer Relationship Management database (CRM).
  • Coordinate meeting room bookings.
  • Manage office electronic filing system and update as necessary.
  • Manage and distribute any incoming correspondence, ensuring matters of urgency and deadlines are drawn to the attention of appropriate team member.
  • Assist with delivery and marketing of online and in person events.
  • Support Business and Events Manager with finance processes.
  • Assist in the distribution of publications.
  • Support Senior Media and Communications Adviser as needed, including drafting and updating content for the Welsh NHS Confederation website, designing newsletters and marketing information for events.
  • Work with the wider NHS Confederation when necessary through liaising with colleagues from London, Leeds and Northern Ireland.
  • Any other duties considered appropriate.

Person Specification

Experience

Essential

  • Demonstrable experience of organisational and administrative skills with excellent
  • attention to detail.
  • Demonstrable written and verbal communication skills.
  • Knowledge of office management systems and procedures, such as CRM.
  • Proficient in Microsoft Office applications including Word, Excel, Outlook, PowerPoint,
  • and Explorer, as well as design tools such as Canva, Adobe InDesign, or other creative
  • software packages.
  • Ability to build and maintain effective relationships with internal and external
  • stakeholders, and communicate confidently with senior stakeholders.
  • Able to work independently and experience of working in a team.
  • A responsive, flexible attitude with the ability to use own initiative and manage priorities
  • often in a fast-moving environment.

Desirable

  • Welsh speaking.
  • Experience of maintaining and updating websites and working with e-newsletters.
Person Specification

Experience

Essential

  • Demonstrable experience of organisational and administrative skills with excellent
  • attention to detail.
  • Demonstrable written and verbal communication skills.
  • Knowledge of office management systems and procedures, such as CRM.
  • Proficient in Microsoft Office applications including Word, Excel, Outlook, PowerPoint,
  • and Explorer, as well as design tools such as Canva, Adobe InDesign, or other creative
  • software packages.
  • Ability to build and maintain effective relationships with internal and external
  • stakeholders, and communicate confidently with senior stakeholders.
  • Able to work independently and experience of working in a team.
  • A responsive, flexible attitude with the ability to use own initiative and manage priorities
  • often in a fast-moving environment.

Desirable

  • Welsh speaking.
  • Experience of maintaining and updating websites and working with e-newsletters.

Employer details

Employer name

NHS Confederation

Address

Tŷ Glan-yr-Afon

21 Cowbridge Road East

Cardiff

CF11 9AD


Employer's website

https://www.nhsconfed.org/ (Opens in a new tab)

Employer details

Employer name

NHS Confederation

Address

Tŷ Glan-yr-Afon

21 Cowbridge Road East

Cardiff

CF11 9AD


Employer's website

https://www.nhsconfed.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Director of Welsh Confed

Nesta Lloyd-Jones

nesta.lloyd-jones@welshconfed.org

Details

Date posted

13 October 2025

Pay scheme

Other

Salary

£25,162 a year

Contract

Fixed term

Duration

8 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

NHS1145961

Job locations

Tŷ Glan-yr-Afon

21 Cowbridge Road East

Cardiff

CF11 9AD


Supporting documents

Privacy notice

NHS Confederation's privacy notice (opens in a new tab)