Job summary
Part time receptionist required to work at Monkwearmouth hospital, able to meet and greet staff and public and deal with any requests on arrival.
Main duties of the job
As a receptionist you'll be the first point of contact for anyone visiting the site, providing a friendly and professional welcome. You'll greet patients, visitors, staff and contractors, answering queries and ensuring everyone feels supported. Alongside managing the reception desk, you'll handle phone calls, book meeting rooms, arrange taxis and couriers, and issue keys and fobs. You'll also carry out a range of clerical and administrative tasks, working closely with different teams to resolve issues quickly and efficiently. You'll need to be proactive, respectful, and mindful of the needs of patients, including during challenging situations. You'll need to be resourceful and able to resolve a wide range of issues you might face making this a challenging and rewarding role.
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Details
Date posted
23 February 2026
Pay scheme
Other
Salary
£25,652 a year
Contract
Permanent
Working pattern
Part-time
Reference number
263-SOL-FAC26-010
Job locations
Monkwearmouth Hospital
Newcastle Road
Sunderland
SR5 1NB
Employer details
Employer name
NTW Solutions Limited
Address
Monkwearmouth Hospital
Newcastle Road
Sunderland
SR5 1NB
Employer's website
https://www.ntwsolutions.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
