NTW Solutions Limited

Service Assistant

The closing date is 05 March 2026

Job summary

Domestic assistant required to work on an outpatient area cleaning offices and consulting rooms, toilets and kitchen areas while adhering to a work schedule and following the coshh protocol.

Main duties of the job

You may be required to provide a number of duties including cleaning, catering andportering services to both colleagues and service users. You may need to be flexible around hours worked and there may also be a requirement to work in other facility departments to meet the needs of the service.

Everything you will be doing will be contributing to supporting the delivery of bettercare for NHS service users.

About us

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Details

Date posted

19 February 2026

Pay scheme

Other

Salary

£24,465 a year

Contract

Permanent

Working pattern

Part-time

Reference number

263-SOL-FAC26-007

Job locations

Monkwearmouth Hospital

Newcastle Road

Sunderland

SR5 1NB


Job description

Job responsibilities

Please find attached job description for full details.

Pay: Band A (£12.51 per hour)

We are proud to be a Real Living Wage Employer, which means well top up your hourly salary to £12.60 per hour.

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.Anyone currently paying into the NHS Pension scheme will be able to retain this.

Job description

Job responsibilities

Please find attached job description for full details.

Pay: Band A (£12.51 per hour)

We are proud to be a Real Living Wage Employer, which means well top up your hourly salary to £12.60 per hour.

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.Anyone currently paying into the NHS Pension scheme will be able to retain this.

Person Specification

Experience

Essential

  • Ability to work unsupervised and be able to take and justify decisions when required to do so

Skills and Knowledge

Essential

  • Able to meet the mobility requirements of the post
  • Good customer care

Education and Qualifications

Essential

  • In order to follow safety notices and work with cleaning products you will need basic levels of literacy and numeracy
Person Specification

Experience

Essential

  • Ability to work unsupervised and be able to take and justify decisions when required to do so

Skills and Knowledge

Essential

  • Able to meet the mobility requirements of the post
  • Good customer care

Education and Qualifications

Essential

  • In order to follow safety notices and work with cleaning products you will need basic levels of literacy and numeracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NTW Solutions Limited

Address

Monkwearmouth Hospital

Newcastle Road

Sunderland

SR5 1NB


Employer's website

https://www.ntwsolutions.co.uk/ (Opens in a new tab)


Employer details

Employer name

NTW Solutions Limited

Address

Monkwearmouth Hospital

Newcastle Road

Sunderland

SR5 1NB


Employer's website

https://www.ntwsolutions.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Assistant Site Manager

Maureen Scrafton

maureen.scrafton@ntw.nhs.uk

07773136012

Details

Date posted

19 February 2026

Pay scheme

Other

Salary

£24,465 a year

Contract

Permanent

Working pattern

Part-time

Reference number

263-SOL-FAC26-007

Job locations

Monkwearmouth Hospital

Newcastle Road

Sunderland

SR5 1NB


Supporting documents

Privacy notice

NTW Solutions Limited's privacy notice (opens in a new tab)