Job summary
A new opportunity for a permanent contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we'd love to hear from you!
Main duties of the job
As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.
Your responsibilities will include:
- Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
- Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
- Enhancing the customer service experience for managers and staff.
- Liaising daily with internal and external stakeholders.
- Ensuring compliance with relevant policies, procedures, and employment legislation.
What We're Looking For you don't need to be an HR expert--we're looking for someone with:
- Excellent communication skills
- A willingness to learn
- Strong customer service focus
- Great attention to detail
- Superb organisational and time management skills
- The ability to adapt to a changing workload
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Details
Date posted
04 February 2026
Pay scheme
Other
Salary
£25,652 a year
Contract
Permanent
Working pattern
Full-time
Reference number
263-SOL-WOR26-001
Job locations
St Nicholas Hospital
Newcastle upon Tyne
NE3 3XT
Employer details
Employer name
NTW Solutions Limited
Address
St Nicholas Hospital
Newcastle upon Tyne
NE3 3XT
Employer's website
https://www.ntwsolutions.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
