Receptionist

Job description

Job responsibilities

Main Duties and Responsibilities

• To meet and greet patients in a professional and courteous manner
• To sign post patients to other services when appropriate
• Make appointments for patients by telephone and face to face
• Input data into patient record using EMIS clinical system
• Process repeat prescriptions (after training)
• Use practice email and intranet (adhering to strict guidelines)
• Assist in the closing and opening of the surgery
• Comply with all health and safety procedures
• Attend training as and when requested, (even if it is a day when you would not normally be required to work), to develop expertise and further knowledge
• Restock clinicians rooms, printers etc.
• Be flexible when asked by practice manager to perform administration duties e.g. scanning or photocopying
• Any other duties requested by the practice manager or reception manager.
• To request holidays in a timely manner (at least 2 weeks notice), so rotas can be planned efficiently.
• To communicate with Practice manager, Reception manager, partners, colleagues, patients in an effective, precise and courteous manner both on the telephone and face to face
• To adhere to all practice policies at all times
• To undergo DBS check
• Be respectful to patients both F2F and on the telephone. All calls are recorded and can be randomly listened to by management. Please be aware that inappropriate telephone conversations can be listened to and if of inappropriate content can lead to disciplinary procedures against you.

This list is not meant to be exhaustive and it is important that all members of staff are prepared to take on additional duties or relinquish duties in order to maintain the efficient running of the practice. The doctors, practice manager and reception manager reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused

Person Specification

Essential Requirements

Essential

• The ability to communicate effectively with a wide range of people
• Excellent communication skills both written and verbal
• Ability to deal effectively with telephone calls from patients, district nurses, consultants, coroners office and pass precise information on to colleagues and clinical staff as directed
• Ability to work with equality and diversity
• Understand the necessity for confidentiality adhering to Caldicott regulations at all times
• Understand the role of teamwork in providing an excellent patient quality service
• Motivated and enthusiastic
• Commitment and attendance to mandatory training and practice meetings
• Availability to provide cover during periods of sickness and holidays when requested to do so
• Understanding of own behaviour and how this impacts on colleagues, patients and visitors

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

MIAA Solutions

Address

Beeches Medical Centre

20 Ditchfield Road

Widnes

Cheshire

WA8 8QS

Employer's website

https://cmgeneralpracticejobs.nhs.uk/ (Opens in a new tab)