NHS Property Services Ltd

Support Services Team Leader

The closing date is 14 April 2026

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Job summary

Ensure the delivery of FM Support Services within NHS Property Services premises at the prescribed times, in line with policies and procedures through the provision of support to the Support Services Team.

Main duties of the job

Through day-to-day supervision of Support Services staff, ensure the provision of a high quality, cost-effective service which reflects customer need and operates as an effective commercial business unit. * Complete any data submissions or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms and NHS Property Services communications. * Undertake the rostering of staff and ensure all absences are appropriately covered in line with service delivery needs and performance expectations. * Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals with identified staff in accordance with NHS Property Services Limited policies and procedures. * Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements, ensuring all staff are competent and confident in their duties and understand company systems. * Manage a delegated budget through the maintenance of effective resource management of people, stock, products, equipment, cash receipts and floats. Report to the Facilities Coordinator/Facilities Support Assistant any variances to expected expenditure and resource usage.

About us

NHS Property Services Ltd is one of the largest property owners in the UK, with a £3 billion asset portfolio, some 4,000 properties, 3,000 employees and an annual income of over £700 million. Established in April 2013, the company is a limited company but also part of the wider NHS family. Having inherited responsibility for the facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities, we own and run properties that range from listed buildings and former workhouses through to award-winning, state-of-the-art integrated health campuses. Our aim is to deliver a fit for purpose estate in partnership with NHS organisations, generating cost efficiencies that will benefit our tenants, patients and the wider health economy.

Details

Date posted

08 April 2026

Pay scheme

Other

Salary

£27,486 to £27,486 a year

Contract

Permanent

Working pattern

Full-time

Reference number

011985

Job locations

keighley road

Skipton

BD23 2RJ


Job description

Job responsibilities

At NHS Property Services, we believe our people are our greatest asset. That's why we're committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do. We're looking for a Support Services Team Leader to join our team based at Skipton - Skipton General Hospital. In this role, you will support a team of Frontline FM colleagues, ensuring high standards of service delivery across our site. This is permanent full time position.

  • £27,486 per annum
  • 37.5 hours per week
  • 3 week rota based on the below shift pattern working Monday-Friday
  • Week 1- 7am-3pm Week 2- 10am-6pm & Week 3- 12pm-8pm
  • Driving licence required
    • About the Role You'll manage your own time between properties, providing hands-on support to colleagues and customers. This is a varied role that combines supervision, administration, and customer interaction-perfect for someone with strong leadership skills and a background in facilities management. What You'll Do
  • Supervise and support a team of FM colleagues across multiple sites
  • Plan and allocate work, manage rotas, and ensure standards are met
  • Handle recruitment, onboarding, training, and performance reviews
  • Complete administrative tasks including timesheets, stock orders, and audits
    • What We're Looking For
  • Previous experience managing or supervising a team of domestics or receptionists
  • Strong customer service and administrative skills
  • Knowledge of Health & Safety requirements
  • Practical experience in cleaning, catering, & floor maintenance, ideally within a hospital setting
    • Where you'll be Based at Skipton General hospital, but also covering Coronation Hospital, Keighley Health Centre, Old Sweek Clinic and Settle Health Centre (Mobile role - travel required) What we can offer you We understand how important life is outside of work so, as well as a competitive salary we will also offer:
  • 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
  • A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
  • Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
  • SMART Pension contribution into which the company will contribute up to 6%
  • A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
  • We have a great Colleague Assistance Programme and offer support for all areas of life.
    • An organisation with a purpose We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. At NHS Property Services, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know - we're here to help We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Check out more about Life at NHSPS on our LinkedIn page!

    Job description

    Job responsibilities

    At NHS Property Services, we believe our people are our greatest asset. That's why we're committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do. We're looking for a Support Services Team Leader to join our team based at Skipton - Skipton General Hospital. In this role, you will support a team of Frontline FM colleagues, ensuring high standards of service delivery across our site. This is permanent full time position.

  • £27,486 per annum
  • 37.5 hours per week
  • 3 week rota based on the below shift pattern working Monday-Friday
  • Week 1- 7am-3pm Week 2- 10am-6pm & Week 3- 12pm-8pm
  • Driving licence required
    • About the Role You'll manage your own time between properties, providing hands-on support to colleagues and customers. This is a varied role that combines supervision, administration, and customer interaction-perfect for someone with strong leadership skills and a background in facilities management. What You'll Do
  • Supervise and support a team of FM colleagues across multiple sites
  • Plan and allocate work, manage rotas, and ensure standards are met
  • Handle recruitment, onboarding, training, and performance reviews
  • Complete administrative tasks including timesheets, stock orders, and audits
    • What We're Looking For
  • Previous experience managing or supervising a team of domestics or receptionists
  • Strong customer service and administrative skills
  • Knowledge of Health & Safety requirements
  • Practical experience in cleaning, catering, & floor maintenance, ideally within a hospital setting
    • Where you'll be Based at Skipton General hospital, but also covering Coronation Hospital, Keighley Health Centre, Old Sweek Clinic and Settle Health Centre (Mobile role - travel required) What we can offer you We understand how important life is outside of work so, as well as a competitive salary we will also offer:
  • 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
  • A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
  • Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
  • SMART Pension contribution into which the company will contribute up to 6%
  • A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
  • We have a great Colleague Assistance Programme and offer support for all areas of life.
    • An organisation with a purpose We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. At NHS Property Services, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know - we're here to help We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Check out more about Life at NHSPS on our LinkedIn page!

    Person Specification

    Qualifications

    Essential

    • * NVQ 3, relevant certification or equivalent experience
    • * Commitment to continuing professional development.

    Experience

    Essential

    • Supervisory experience within Facilities
    • management.
    Person Specification

    Qualifications

    Essential

    • * NVQ 3, relevant certification or equivalent experience
    • * Commitment to continuing professional development.

    Experience

    Essential

    • Supervisory experience within Facilities
    • management.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    NHS Property Services Ltd

    Address

    keighley road

    Skipton

    BD23 2RJ


    Employer's website

    https://www.property.nhs.uk/careers/ (Opens in a new tab)

    Employer details

    Employer name

    NHS Property Services Ltd

    Address

    keighley road

    Skipton

    BD23 2RJ


    Employer's website

    https://www.property.nhs.uk/careers/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Talent acquisition

    Talent acquisition team

    Careers@property.nhs.uk

    000000000000

    Details

    Date posted

    08 April 2026

    Pay scheme

    Other

    Salary

    £27,486 to £27,486 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    011985

    Job locations

    keighley road

    Skipton

    BD23 2RJ


    Privacy notice

    NHS Property Services Ltd's privacy notice (opens in a new tab)