Job summary
To work in harmony and collaboration as part of a team providing a high quality and effective reception and administrative support service within the facility which promotes good customer service and effective working relationships.
Provide an accurate, confidential, comprehensive and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are dealt with correctly and efficiently at all times.
Main duties of the job
1. At all times provide a professional, calm, friendly, effective and efficient reception service to service users, relatives and visitors where tact or persuasion skills are required.
2. Deal with all general enquiries relating to the building and explain procedures when necessary.
3. Make follow up appointments for those tenants for whom this service is provided.
4. Operate the building switchboard, receive and transfer telephone calls as required.
5. Where necessary allocate calls to the local facilities management teams as part of the helpdesk provision.
6. Open up premises at the start of the day when first to arrive and perform required closing procedures when necessary.
7. Operate a room booking system, make booking requests on behalf of tenants and approve bookings.
About us
Established in April 2013, the company is a limited company but also part of the wider NHS family. Having inherited responsibility for the facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities, we own and run properties that range from listed buildings and former workhouses through to award-winning, state-of-the-art integrated health campuses.
Our aim is to deliver a fit for purpose estate in partnership with NHS organisations, generating cost efficiencies that will benefit our tenants, patients and the wider health economy.
Job description
Job responsibilities
We have a fantastic opportunity for a permanent, full time Receptionist to join our team based at Manchester - Burnage Health Centre.
Hours of Work- 37.5 hours per week.Monday-Friday 8.30am-4.30pm.Pay- £12.46 per hourTraining will be providedDBS & Driving licence required
About the role:
This role will coordinate administrative and secretarial services for the Operations Team including supervision of reception and admin staff and delivery of administrative function in line with policies and procedures, though the provision of supervision and support to the office administrative team.You will also support the team with the management of information gathering, undertaking enquiries, as and when necessary, and preparation of complex documents, presentations and correspondence.To be considered for this role you will have NVQ 3, relevant certification or equivalent experience
What we can offer you:
27 days annual leave + 8 days bank holiday.Training and development opportunities, providing opportunities for you to develop and progress through our Professional Excellence Framework.SMART Pension contribution into which the company will contribute up to 6%.NHS retail discounts and Cycle to Work Scheme.15 hours (pro-rata) of paid time off to volunteer at a cause of your choice.We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a passion
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
For full details of the responsibilities and duties of this role please see the attached job description. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Contact our Talent team at to find out more.
Job description
Job responsibilities
We have a fantastic opportunity for a permanent, full time Receptionist to join our team based at Manchester - Burnage Health Centre.
Hours of Work- 37.5 hours per week.Monday-Friday 8.30am-4.30pm.Pay- £12.46 per hourTraining will be providedDBS & Driving licence required
About the role:
This role will coordinate administrative and secretarial services for the Operations Team including supervision of reception and admin staff and delivery of administrative function in line with policies and procedures, though the provision of supervision and support to the office administrative team.You will also support the team with the management of information gathering, undertaking enquiries, as and when necessary, and preparation of complex documents, presentations and correspondence.To be considered for this role you will have NVQ 3, relevant certification or equivalent experience
What we can offer you:
27 days annual leave + 8 days bank holiday.Training and development opportunities, providing opportunities for you to develop and progress through our Professional Excellence Framework.SMART Pension contribution into which the company will contribute up to 6%.NHS retail discounts and Cycle to Work Scheme.15 hours (pro-rata) of paid time off to volunteer at a cause of your choice.We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a passion
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
For full details of the responsibilities and duties of this role please see the attached job description. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Contact our Talent team at to find out more.
Person Specification
Qualifications
Essential
- IT skills to RSA2, NVQ2 level or equivalent
Experience
Essential
- Experience of working in a customer focused environment.
- Ability to work as part of a team but also capable of working without direct supervision.
- Previous experience of using
- computers
Person Specification
Qualifications
Essential
- IT skills to RSA2, NVQ2 level or equivalent
Experience
Essential
- Experience of working in a customer focused environment.
- Ability to work as part of a team but also capable of working without direct supervision.
- Previous experience of using
- computers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
