Product Specialist

Job description

Job responsibilities

The Company HealthRota Ltd

HealthRota is a Health tech company founded with the ambition to change the way the NHS manages its resources so that it can focus on patient care, avoid unnecessary administration. The company started with a marital problem, the founders wife as an A&E doctor was frustrated by the inflexibility of work time and was going to leave the NHS to re-establish a better work-life balance. Following many conversations about the value NHS staff bring to society the founder (through HealthRota) decided to transform the way the NHS manages its resources to improve flexible working, re-empower NHS staff and strip out inefficiencies for the Trusts running the NHS services and his wife decided to remain as an A&E Doctor.

The Team / Role Product Specialist

HealthRotas product specialist team play a pivotal role in shaping the companys success. As a small company with big outreach, we value every employee, particularly product specialists who are expected to provide premium customer care. Responsibilities encompass client support, documentation, aiding developers and assisting the sales/onboarding process.

HealthRota's vibrant, ambitious atmosphere fosters both personal growth and company progress. Product specialists play a crucial role, mastering HealthRotas intricacies to swiftly address support tickets through Zendesk, whether guiding clients to help resources, holding Teams calls or collaborating with developers. You'll become an authority in specific system components, leading training sessions, holding demos, and shaping future iterations of the system. Our collaboration with sales ensures seamless transitions from opportunities to satisfied clients. As a forward-thinking entity, we regularly update the system, relying on Product Specialists for testing, updating materials, and informing clients.

Our team is committed to enhancing the NHS. Working closely with departments, we strive to uplift the lives of NHS staff while also saving money for the organisation. With this in mind, we expect Product Specialists to approach each departments needs with passion and determination.

What we can offer

At HealthRota, we offer flexible working arrangements, requiring you to be present at the London office in Moorgate for three days a week, while allowing you to work remotely for the remaining days. This setup is designed to provide a balance between in-person collaboration and the comfort of working from your own space.

Our company places a strong emphasis on personal development, affording you the opportunity to enhance your technical skills. Moreover, within our small yet dynamic team, there are promising prospects for career advancement, allowing you to grow along with the company.

Joining us means immersing yourself in a fast paced and technologically innovative environment. Youll be part of a company that thrives on pushing boundaries and exploring new avenues, giving you invaluable experience in staying at the forefront of advancements.

To support your work, we provide a company laptop (MacBook) so you can facilitate your tasks effectively. Recognizing the importance of work-life balance we offer an annual leave allowance of 25 days.

Key Qualifications / Experience / Skills

We are looking for a candidate that is a quick learner and can effectively apply knowledge. You must be sociable and establish positive relationships with colleagues and clients alike. Additionally, you must be willing to take on new tasks with eagerness whilst being able to multitask and juggle different responsibilities. As a skilled communicator, you must convey ideas clearly and maintain organized work practises.

Your ability to actively listen, coupled with an understanding and patience, enhances your capacity to connect with others. While prior experience in the Healthcare sector isnt obligatory, it would certainly be a valuable addition. You must above all else display an enthusiasm for your role in helping the NHS and its staff.

Person Specification

Experience

Desirable

• - Experience working in the NHS

Skills

Essential

• - We are looking for a candidate that is a quick learner and can effectively apply knowledge - You must be sociable and establish positive relationships with colleagues and clients alike. - You must be willing to take on new tasks with eagerness whilst being able to multitask and juggle different responsibilities. - You must be a skilled communicator who conveys ideas clearly and maintains organized work practises. - You must be able to actively listen, be understandable and patient - You must above all else display an enthusiasm for your role in helping the NHS and its staff.

Qualifications

Essential

• - A-Level or equivalent

Desirable

• - Undergraduate Degree

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HealthRota Ltd

Address

We Work

1 Fore Street Avenue

London

EC2Y 9DT

Employer's website

https://healthrota.co.uk (Opens in a new tab)