Together First CIC Barking & Dagenham GP Federation Site Administrator

Job summary

The Site Administrator is responsible for the day-to-day operational management of the clinical hub site during their shift. Acting as the on-site lead, the post holder ensures the clinic runs safely, efficiently, and in full compliance with governance, safeguarding, and information governance standards. The role provides high-quality patient-facing administrative support, coordinates clinical activity through EMIS, manages facilities and equipment, and acts as a key point of escalation for operational issues. The post holder also supports enhanced access services and may occasionally work at community pop-up clinics across Barking & Dagenham.

Please read the JD before applying for this role. Any additional responsibilities or requirements will be discussed in the interview.

Main duties of the job

• Act as the on-site lead, ensuring the clinic operates safely, efficiently, and in line with policies during each shift.

• Provide front-line patient services, including welcoming patients, checking them in on EMIS, and handling enquiries professionally.

• Manage clinical administration on EMIS, including room allocation, patient alerts, discharge summaries, DNAs/WNBs, and urgent referrals.

• Coordinate daily clinic activity to support clinicians and ensure smooth patient flow.

• Open, close, and secure the site, maintaining facilities, safety, and security standards.

• Oversee clinical equipment and stock, completing routine checks, restocking supplies, and ensuring emergency equipment readiness.

• Record and report key operational data, including fridge temperatures, staff attendance, and significant events.

• Uphold safeguarding, confidentiality, and information governance requirements, including acting as a chaperone when required.

• Escalate operational, clinical, or administrative issues to Service Managers in a timely and appropriate manner.

About us

Together First CIC is a community interest company that brings together 31 GP practices across Barking & Dagenham to deliver services at scale for the local population. The organisation works collaboratively to support general practice sustainability while improving access to care. Together First CIC provides a range of services on behalf of the borough, including extended hours GP appointments, diagnostic services, and vaccination programmes, with a strong focus on quality, equality, and continuous improvement.

Our four sites, all located in Barking and Dagenham, are listed in the location section on the side.