Job summary
We are seeking a proactive, highly
organised, and adaptable Enhanced Access & Hub Support Officer to oversee
the administration and operational coordination of the GP Access Hubs, Enhanced
Access Hubs, and additional community-based services.
The role involves leading an
administrative team, working closely with data and IT teams, managing service
costings, and overseeing projects. The post-holder will play a key role in
service expansion, ensuring efficiency, compliance, and high-quality patient
access.
As part of the responsibilities,
the Hub Support Officer will be required to work flexibly, which may involve
late evenings, weekends, and being on-call as needed. Site visits, safety
checks, and engagement with GP practices will be essential to ensure operational
excellence and service quality. The Hub Support Officer will need to drive and
have access to their own vehicle to facilitate service coverage, stock
management, delivery runs, and site visits.
Main duties of the job
Manage and oversee the admin team, ensuring
efficient handling of appointments, user setup, locked accounts, smartcard
activations, and EMIS Web templates.
Develop and manage service costings and project
management portfolios, ensuring financial viability and continuous improvement.
Ensure service coverage across multiple hubs,
including GP Access Hubs, Enhanced Access Hubs, and additional services such as
Spirometry, Wound Care, Community Surgery, Proctoscopy, outsourced events, and
new service pilots.
Monitor and optimise appointment utilisation,
ensuring smooth patient flow and timely service delivery.
Proactively plan and adapt staff rotas to
accommodate new service implementation or capacity increases to match demand.
Handle and escalate conflicts or issues within
the clinical, admin, or reception teams that may impact service delivery or
patient care.
Please read the JD before applying. Any additional responsibilities or requirements will be discussed in the interview.
Interviews are scheduled to take place on the 4th, 5th, 6th, and 7th of March 2025, so candidates must ensure they are available on these dates.
About us
Together First CIC is a GP Federation formed in 2014 and reformed as a Community Interest Company (CIC) in 2020 to partner with its GP shareholders with a focus on service development and delivery.
Its aim is to deliver borough based high quality innovative solutions to the challenges faced by member practices. In doing so, to protect the interests of, and being the voice for, B&D general practice while at the same time offering the best possible care for patients within their own community. The Directorship is representative of local general practice in the borough. The Federation represents all practices at regional and local governing board including a core role in the BHR (Barking & Dagenham, Havering and Redbridge) Integrated Care Partnership.
Together First CIC also supports its members with the day to day running of their surgeries through improving patient outcomes by helping practices to deliver LIS, providing guidance around QoF, local enhanced services and CQC improvements as well as offering learning and development opportunities to clinicians and practice staff. The Federation has a keen interest in making B&D a destination for clinicians to work in the borough and in alleviating current GP workload pressures by introducing new methods of working and provisioning at scale services. This has included two extended access hubs providing extra GP 25,000 appointments 365 days a year.
We do not offer sponsorships at this time.
Job description
Job responsibilities
We are seeking an Enhanced Access Hub Support Officer to oversee the efficient delivery of administrative and operational services across multiple hubs, including GP Access Hubs, Enhanced Access Hubs, and additional specialised services such as Spirometry, Wound Care, Community Surgery, and new service pilots. The role involves managing the administrative team to ensure smooth handling of appointments, user setups, smartcard activations, and EMIS Web templates while monitoring appointment utilisation and optimising patient flow. You will also be responsible for planning and adapting staff rotas to accommodate evolving service needs and ensuring coverage across all services.
As a key liaison between GP practices, PCNs, and external stakeholders, you will address operational challenges, manage service analytics in collaboration with Data and IT teams, and contribute to service improvement initiatives. The role involves supervising and mentoring the administrative team, conducting performance evaluations, and supporting recruitment, onboarding, and training processes. Flexibility is essential, as the position may require late evenings, weekends, on-call duties, and travel between sites. This role is ideal for someone with strong leadership skills, a proactive mindset, and a passion for ensuring the seamless delivery of patient services.
Job description
Job responsibilities
We are seeking an Enhanced Access Hub Support Officer to oversee the efficient delivery of administrative and operational services across multiple hubs, including GP Access Hubs, Enhanced Access Hubs, and additional specialised services such as Spirometry, Wound Care, Community Surgery, and new service pilots. The role involves managing the administrative team to ensure smooth handling of appointments, user setups, smartcard activations, and EMIS Web templates while monitoring appointment utilisation and optimising patient flow. You will also be responsible for planning and adapting staff rotas to accommodate evolving service needs and ensuring coverage across all services.
As a key liaison between GP practices, PCNs, and external stakeholders, you will address operational challenges, manage service analytics in collaboration with Data and IT teams, and contribute to service improvement initiatives. The role involves supervising and mentoring the administrative team, conducting performance evaluations, and supporting recruitment, onboarding, and training processes. Flexibility is essential, as the position may require late evenings, weekends, on-call duties, and travel between sites. This role is ideal for someone with strong leadership skills, a proactive mindset, and a passion for ensuring the seamless delivery of patient services.
Person Specification
Experience
Essential
- Proven experience in Microsoft Office systems, with advanced use of MS Word, PowerPoint, Outlook, and Excel.
- Sound judgment and logical approach to complex situations, with the ability to determine solutions.
- Practical application of HR practices, policies, and procedures.
- Basic experience with financial systems.
- Leading teams in busy and pressurised environments.
- Experience managing administrative staff and handling team conflicts and escalations related to clinical or patient care.
Desirable
- Experience working in a clinical environment.
- NHS-specific IT system experience, e.g., EMIS.
- An understanding of the NHS current agenda and challenges.
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
Person Specification
Experience
Essential
- Proven experience in Microsoft Office systems, with advanced use of MS Word, PowerPoint, Outlook, and Excel.
- Sound judgment and logical approach to complex situations, with the ability to determine solutions.
- Practical application of HR practices, policies, and procedures.
- Basic experience with financial systems.
- Leading teams in busy and pressurised environments.
- Experience managing administrative staff and handling team conflicts and escalations related to clinical or patient care.
Desirable
- Experience working in a clinical environment.
- NHS-specific IT system experience, e.g., EMIS.
- An understanding of the NHS current agenda and challenges.
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Together First CIC Barking and Dagenham GP Federation
Address
Althorne Way
Dagenham
Essex
RM10 7DF
