Business Analyst

Job summary

We are seeking an experienced Business Analyst (BA) to conduct an end-to-end analysis aimed at optimising workflows and operations for its member GP practices. The objective is to identify opportunities for efficiency improvements that will optimise workflows, patient throughput, and resource utilisation.

Main duties of the job

• Mapping end-to-end operations from patient engagement through to clinical/administrative around NHS commissioned contracts and obligations.
• Identifying process inefficiencies, bottlenecks, and areas for improvement through cost-benefit analysis.
• Assessing data flows, roles/responsibilities, and any issues impacting service provision.
• Developing recommendations for process optimisation extending to opportunities for automation, workforce planning, and enhanced patient experiences.
• Presenting findings and an implementation plan in a comprehensive report.

About us

Together First CIC is a GP Federation formed in 2014 and reformed as a Community Interest Company (CIC) in 2020 to partner with its GP shareholders with a focus on service development and delivery.

Its aim is to deliver borough based high quality innovative solutions to the challenges faced by member practices. In doing so, to protect the interests of, and being the voice for, B&D general practice while at the same time offering the best possible care for patients within their own community. The Directorship is representative of local general practice in the borough. The Federation represents all practices at regional and local governing board including a core role in the BHR (Barking & Dagenham, Havering and Redbridge) Integrated Care Partnership.

Together First CIC also supports its members with the day to day running of their surgeries through improving patient outcomes by helping practices to deliver LIS, providing guidance around QoF, local enhanced services and CQC improvements as well as offering learning and development opportunities to clinicians and practice staff. The Federation has a keen interest in making B&D a destination for clinicians to work in the borough and in alleviating current GP workload pressures by introducing new methods of working and provisioning at scale services. This has included two extended access hubs providing extra GP 25,000 appointments 365 days a year.