Together First Barking and Dagenham GP Federation

Primary Care Network Care Coordinator

Information:

This job is now closed

Job summary

We are seeking a motivated, innovative and experienced Care Co-ordinator with proven leadership skills, in an autonomous position, to join our really professional and friendly multi- disciplinary team. This is a great opportunity to work in a professional and wider multi-disciplinary team. You shall be accountable to the Board and GP Partners.

Main duties of the job

The post holder will be employed by Together First CIC on behalf of the practices in Network West One Primary Care Network, Barking and Dagenham.

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinators role will support the clinical director and member practices in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patients journey through primary care.

About us

Network West One Primary Care Network (PCN) consists of 7 GP surgeries in Barking. We cover a population size of over 40,000 patients.

We pride ourselves on being a learning PCN which in turn looks to teach others. Three of our sites host GP Trainees and Foundation Year 2 Doctors and we also deliver a very large training programme for medical students from Queen Mary University of London and Imperial College London.

Details

Date posted

30 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

M0005-23-0003

Job locations

Althorne Way

Dagenham

Essex

RM10 7DF


Job description

Job responsibilities

The Care Coordinator responsibilities include but are not limited to the following:

1. To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.

2. To work closely and in partnership with the 7 practices and the PCN ARRS team.

3. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

4. To support the Clinical director and member practices in the delivery of the DES specifications.

5. To help people to manage their needs through answering queries, making, and managing appointments.

6. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services.

7. To support the coordination and delivery of MDTs within the PCN.

Job description

Job responsibilities

The Care Coordinator responsibilities include but are not limited to the following:

1. To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.

2. To work closely and in partnership with the 7 practices and the PCN ARRS team.

3. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

4. To support the Clinical director and member practices in the delivery of the DES specifications.

5. To help people to manage their needs through answering queries, making, and managing appointments.

6. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services.

7. To support the coordination and delivery of MDTs within the PCN.

Person Specification

Qualifications

Essential

  • Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:
  • 1.Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement.
  • 2.Alerts other team members to concerns about risk, quality, and safety.
  • 3.Participates in investigation of incidents and events as required.
  • 4.Identifies, applies, and disseminates research findings relating to own practice.
  • 5.Collects data for audit purposes and uses clinical audit to monitor quality in the service.
  • 6.Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • 7.Works effectively with individuals in other agencies to meet patients needs.
  • 8.Effectively manages own time, workload, and resources.
  • 9.Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.
  • Please read the JD before applying for this role. Any additional responsibilities or requirements will be discussed in the interview.
Person Specification

Qualifications

Essential

  • Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:
  • 1.Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement.
  • 2.Alerts other team members to concerns about risk, quality, and safety.
  • 3.Participates in investigation of incidents and events as required.
  • 4.Identifies, applies, and disseminates research findings relating to own practice.
  • 5.Collects data for audit purposes and uses clinical audit to monitor quality in the service.
  • 6.Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • 7.Works effectively with individuals in other agencies to meet patients needs.
  • 8.Effectively manages own time, workload, and resources.
  • 9.Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.
  • Please read the JD before applying for this role. Any additional responsibilities or requirements will be discussed in the interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Together First Barking and Dagenham GP Federation

Address

Althorne Way

Dagenham

Essex

RM10 7DF

Employer details

Employer name

Together First Barking and Dagenham GP Federation

Address

Althorne Way

Dagenham

Essex

RM10 7DF

Employer contact details

For questions about the job, contact:

Together First

together.first@nhs.net

Details

Date posted

30 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

M0005-23-0003

Job locations

Althorne Way

Dagenham

Essex

RM10 7DF


Supporting documents

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