Job summary
Rehabilitation
Assistant - Therapies
Salary: £28,032 per annum (WTE based on 37.5 hours per week)
Hours: 37.5 hours
Location: Based in Farnham but also covering the Beacon Centre (Guildford), patients
homes and in wider community settings
Are you looking for a job where you can
make a real difference? At Phyllis Tuckwell, we pride ourselves on offering
exceptional care to our patients and their families and carers.
Phyllis Tuckwell is looking to appoint a full time Rehabilitation Assistant. The
role supports high quality rehabilitative palliative care for patients of
Phyllis Tuckwell Hospice.
The successful applicant will be an integral member of the
physiotherapy and occupational therapy teams and wider multi-disciplinary
team. They will work in any of our
settings across both sites as well in patients home, in community venues and
on the in-patient unit. They will work with patients living with advanced
disease or a terminal illness, their carers and their family. The role will work one to one and with groups
of patients. Moving and handling of patients and equipment is part of the role
and training will be provided. The successful applicant will use a range of
interventions to enable a patient to develop the skills, knowledge and
confidence to actively manage their condition and maximise their ability to
engage in activities that are meaningful to them. This will empower patients to live fully and
enjoy the best quality of life possible.
Main duties of the job
About You:
A successful Rehabilitation Assistant will
have:
- A level 3
qualification in Health or Social Care or equivalent.
- An interest or
experience in palliative care.
- Be committed to
person centred, high-quality, rehabilitative palliative care for patients,
their relatives, and carers.
- Experience in, and be
committed to working as, part of an effective multi-disciplinary team.
- Well-developed communication
skills.
- A current driving
license, access to a car that can be used for work purposes with business
insurance (or be prepared to get business insurance)
- Good information
technology skills across a range of platforms.
- Good organisation and
prioritisation skills
- Be self-aware and
resilient.
- Have the skills
required to work with groups of patients and carers.
For a full
list of essential requirements, please refer to the job description and person
specification document.
About Us:
We are based in Farnham and
Guildford, and provide bespoke, compassionate palliative and end of life care
for people living with an advanced or terminal illness, across West Surrey and
North-East Hampshire.
Phyllis
Tuckwell is a very special place to work.
Our staff make a real difference to the lives of our patients and their
loved ones, providing outstanding care at a time that really matters. Our Therapies staff are pivotal in helping
deliver our vital services, ensuring every day is precious for our
patients.
About us
We are committed to creating a diverse and inclusive culture, with the
principles of fairness and equality at its core. We are an equal
opportunities employer, who values and respects our employees unique
knowledge, skills and experiences. We warmly welcome applications from
all sections of the community. All appointments are made following a fair
and equitable process, based on merit, job requirements and business need.
We Offer:
Excellent Benefits
- Six weeks paid holiday plus public
holidays
- Continuation of NHS
Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions
up to 7.5%)
- Clinical Supervision
- Health Cash Plan
Scheme
- Employee Assistance
Programme
- Staff Benefit Scheme
- Blue Light Discount
Card
Excellent Career Development
- Access to learning
and professional development opportunities (we have an on-site education team)
- Professional Growth
- Upskilling
- Diverse Training Courses
A Great Place
to Work
- Equal Opportunities employer
- Flexible hours and
flexible working
- Supportive colleagues
- Clinical supervision
and support
- 96% of our staff are
proud to work for Phyllis Tuckwell**Phyllis
Tuckwell Birdsong Hospice staff survey 2025
Closing date for receipt of applications: Sunday 22nd February 2026
Interviews to be held: Thursday 5th March 2026
Please note that we do not hold a
sponsor licence and therefore are unable to provide sponsorship.
This post is subject to an enhanced
Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
Job description
Job responsibilities
Post:
Rehabilitation
Assistant (Therapies)
Accountable to: Physiotherapy and Occupational Therapy team leads
Job
Purpose:
To
work within the therapy department in supporting high quality rehabilitative
palliative and end of life care for patients referred to Phyllis Tuckwell.
To
be an integral member of our physiotherapy and occupational teams who cover the
in-patient unit, outpatient services and homebased community settings.
To
work with patients living with advanced disease or a terminal illness, with their
carers and their family. The role will involve using a range of interventions
to enable a patient to develop the skills, knowledge and confidence needed to
actively manage their condition and maximise their ability to engage in
activities that are meaningful to them. Through client centred input, the
role will empower patients to live fully and enjoy the best quality of life
possible according to their preferences, needs and choices.
Responsibilities
1.0 Clinical
-
To
be able to drive and use own car with business insurance to carry out work in
the community, including loading and transporting rehabilitation equipment in
own car*
-
Always adhering to safe
moving and handling practices when moving patients and equipment, in line with
organisational policy and training.
-
To
work to support patients, carers and families as individuals both on site and
in the community setting, facilitating development of skills, knowledge and
confidence in managing their condition and to help to maintain functional
ability.
-
To assist
colleagues to assess a patients functional ability and establish what is
important to them and their goals.
-
To support
a rehabilitative palliative care approach.
-
To
manage own caseload of patients as delegated by the therapy leads.
-
To
motivate patients to be as independent as possible and support their ability to
engage in what is important to them, including personal care, movement,
domestic, social, and leisure activities.
-
To
report changes in a patients condition, treatment plan or progress to members
of the multidisciplinary team and to Physiotherapists or Occupational
Therapists when additional assessment by them is required.
-
To
understand the physical symptoms, emotional and the psychological, social,
spiritual and cultural needs of the patient and utilise these to support
improvements.
-
Following
training and supervision, assess and teach patients to use adaptive equipment,
both on site and within patients homes.
-
To
develop knowledge in falls prevention.
-
To
support a patients autonomy by using a range of solutions including
information, assistive technology and skills in motivating and facilitating
behaviour change.
-
To
screen patients needs including assessing their home environment to identify
any potential risks, inform goal setting and advanced care planning, in
collaboration with registered staff.
-
Support
the planning and organisation of group work, including transport arrangements
and setting up the rooms appropriately for the groups.
-
Regular moving and
handling of equipment and various exercise apparatus for group /1-1 sessions*
-
Following
training and supervision, to deliver patient information and symptom management
group work, modifying in accordance with own competency level.
-
To
know own limitations and seeking advice from the appropriate professional when
required.
-
To
work alone in the community whilst understanding own competency levels and
scope of practice.
-
To ensure
equipment is clean, well maintained and stored appropriately reporting faults
to appropriate colleagues.
-
Moving equipment between
rooms and from the storeroom to the car, in line with safe moving and handling
guidance*
-
To
liaise with the multi-professional team including attendance at MDT meeting as
required.
-
To
read and contribute to patient clinical records to effectively manage delegated
caseload.
-
To risk
assess and manage moving and handling situations both jointly and when on own
as appropriate within your competency level, reporting any concerns as
appropriate.
-
To
be able to facilitate patients during rehabilitation sessions, in line with
safe moving and handling guidance.
-
To
carry out onward referrals to external and internal agencies under the
supervision of registered staff and monitor their progress.
-
To
support registered staff to order and monitor prescribed equipment.
*Reasonable adjustments
can be considered to support applicants or employees who may require them to
carry out these duties safely.
2.0 Administrative
-
To
support team working by answering telephone calls, making appointments and room
bookings, scheduling, filing, taking and relaying messages, photocopying and
printing.
-
To
monitor stock and ordering supplies as required.
-
To oversee
the equipment peripheral stores across sites.
-
To
clean and maintain equipment and maintain infection control standards in the
working environment.
-
To
have effective IT skill across a range of platforms.
-
Regularly
review team tasks and emails, ensuring timely and appropriate actions are
taken.
3.0 Communication
-
To
communicate effectively with patients and their families and carers with
compassion and by utilising skills that help to motivate and empower.
-
To
utilise effective communication skills to work with a range of people living
with communication difficulties including hearing, sight and speech and language
impairment.
-
To
gain consent and act in accordance with a patients choices.
-
To
work within the multi-disciplinary integrated team communicating appropriately
and foster collaborative working.
-
Proactively
seek opportunities to support the team and enhance workflow across the service.
-
To
escalate situations in a timely manner.
-
To
maintain accurate and up to date patient notes in line with professional
standards and Phyllis Tuckwell policy.
4.0 Professional
-
Work
efficiently, managing time and resources effectively to meet service and budget
needs.
-
To
work within established standards and policies to deliver high quality patient
care.
-
To
be responsible for ensuring a safe working environment in all care settings.
-
To
participate in surveys and audits as directed by your line manager.
-
To
be responsible for time management and organisation of daily workload and schedules
as allocated by senior member of staff.
-
To
maintain confidentiality according to the Caldicott principles.
-
Always
work and communicate in alignment with Phyllis Tuckwells values and
professional behaviour standards.
5.0 Training
and Development
-
To participate
in statutory and mandatory training.
-
To participate
in clinical supervision, one to one support meetings, appraisals / performance
review and look for opportunities for self and professional development
ensuring skills are developing.
-
To
contribute to service planning.
-
To
develop competencies in falls prevention, moving and handling, provision of adaptive
equipment and in engaging patients in and providing opportunities for
meaningful activities.
-
Support
registered staff in the delivery of teaching sessions.
6.0 Safeguarding, Equality, Diversity and
Inclusion
- Role holders are required
to understand their responsibilities in the safeguarding context, ensuring that
Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at
risk.
You are required to:
-
adhere to Phyllis Tuckwells Safeguarding Policy
(held on the NEST), which supports the local authoritys multi agency
safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005
(including Deprivation of Liberty Safeguards).
-
inform the appropriate PT professional where there is
concern that an adult or child may be at risk of harm, abuse, or neglect.
Phyllis Tuckwell is
committed to an Equal Opportunities approach, valuing, and respecting everyone
as individuals, with diverse opinions, cultures, lifestyles, and circumstances.
This job description is
underpinned by Phyllis Tuckwells philosophy, culture, and core values, which
actively embrace diversity and inclusion and promotes total team spirit.
This job description is
current and subject to yearly review in consultation with the jobholder. It is
liable to reflect and anticipate necessary changes to support the PT strategy.
Job description
Job responsibilities
Post:
Rehabilitation
Assistant (Therapies)
Accountable to: Physiotherapy and Occupational Therapy team leads
Job
Purpose:
To
work within the therapy department in supporting high quality rehabilitative
palliative and end of life care for patients referred to Phyllis Tuckwell.
To
be an integral member of our physiotherapy and occupational teams who cover the
in-patient unit, outpatient services and homebased community settings.
To
work with patients living with advanced disease or a terminal illness, with their
carers and their family. The role will involve using a range of interventions
to enable a patient to develop the skills, knowledge and confidence needed to
actively manage their condition and maximise their ability to engage in
activities that are meaningful to them. Through client centred input, the
role will empower patients to live fully and enjoy the best quality of life
possible according to their preferences, needs and choices.
Responsibilities
1.0 Clinical
-
To
be able to drive and use own car with business insurance to carry out work in
the community, including loading and transporting rehabilitation equipment in
own car*
-
Always adhering to safe
moving and handling practices when moving patients and equipment, in line with
organisational policy and training.
-
To
work to support patients, carers and families as individuals both on site and
in the community setting, facilitating development of skills, knowledge and
confidence in managing their condition and to help to maintain functional
ability.
-
To assist
colleagues to assess a patients functional ability and establish what is
important to them and their goals.
-
To support
a rehabilitative palliative care approach.
-
To
manage own caseload of patients as delegated by the therapy leads.
-
To
motivate patients to be as independent as possible and support their ability to
engage in what is important to them, including personal care, movement,
domestic, social, and leisure activities.
-
To
report changes in a patients condition, treatment plan or progress to members
of the multidisciplinary team and to Physiotherapists or Occupational
Therapists when additional assessment by them is required.
-
To
understand the physical symptoms, emotional and the psychological, social,
spiritual and cultural needs of the patient and utilise these to support
improvements.
-
Following
training and supervision, assess and teach patients to use adaptive equipment,
both on site and within patients homes.
-
To
develop knowledge in falls prevention.
-
To
support a patients autonomy by using a range of solutions including
information, assistive technology and skills in motivating and facilitating
behaviour change.
-
To
screen patients needs including assessing their home environment to identify
any potential risks, inform goal setting and advanced care planning, in
collaboration with registered staff.
-
Support
the planning and organisation of group work, including transport arrangements
and setting up the rooms appropriately for the groups.
-
Regular moving and
handling of equipment and various exercise apparatus for group /1-1 sessions*
-
Following
training and supervision, to deliver patient information and symptom management
group work, modifying in accordance with own competency level.
-
To
know own limitations and seeking advice from the appropriate professional when
required.
-
To
work alone in the community whilst understanding own competency levels and
scope of practice.
-
To ensure
equipment is clean, well maintained and stored appropriately reporting faults
to appropriate colleagues.
-
Moving equipment between
rooms and from the storeroom to the car, in line with safe moving and handling
guidance*
-
To
liaise with the multi-professional team including attendance at MDT meeting as
required.
-
To
read and contribute to patient clinical records to effectively manage delegated
caseload.
-
To risk
assess and manage moving and handling situations both jointly and when on own
as appropriate within your competency level, reporting any concerns as
appropriate.
-
To
be able to facilitate patients during rehabilitation sessions, in line with
safe moving and handling guidance.
-
To
carry out onward referrals to external and internal agencies under the
supervision of registered staff and monitor their progress.
-
To
support registered staff to order and monitor prescribed equipment.
*Reasonable adjustments
can be considered to support applicants or employees who may require them to
carry out these duties safely.
2.0 Administrative
-
To
support team working by answering telephone calls, making appointments and room
bookings, scheduling, filing, taking and relaying messages, photocopying and
printing.
-
To
monitor stock and ordering supplies as required.
-
To oversee
the equipment peripheral stores across sites.
-
To
clean and maintain equipment and maintain infection control standards in the
working environment.
-
To
have effective IT skill across a range of platforms.
-
Regularly
review team tasks and emails, ensuring timely and appropriate actions are
taken.
3.0 Communication
-
To
communicate effectively with patients and their families and carers with
compassion and by utilising skills that help to motivate and empower.
-
To
utilise effective communication skills to work with a range of people living
with communication difficulties including hearing, sight and speech and language
impairment.
-
To
gain consent and act in accordance with a patients choices.
-
To
work within the multi-disciplinary integrated team communicating appropriately
and foster collaborative working.
-
Proactively
seek opportunities to support the team and enhance workflow across the service.
-
To
escalate situations in a timely manner.
-
To
maintain accurate and up to date patient notes in line with professional
standards and Phyllis Tuckwell policy.
4.0 Professional
-
Work
efficiently, managing time and resources effectively to meet service and budget
needs.
-
To
work within established standards and policies to deliver high quality patient
care.
-
To
be responsible for ensuring a safe working environment in all care settings.
-
To
participate in surveys and audits as directed by your line manager.
-
To
be responsible for time management and organisation of daily workload and schedules
as allocated by senior member of staff.
-
To
maintain confidentiality according to the Caldicott principles.
-
Always
work and communicate in alignment with Phyllis Tuckwells values and
professional behaviour standards.
5.0 Training
and Development
-
To participate
in statutory and mandatory training.
-
To participate
in clinical supervision, one to one support meetings, appraisals / performance
review and look for opportunities for self and professional development
ensuring skills are developing.
-
To
contribute to service planning.
-
To
develop competencies in falls prevention, moving and handling, provision of adaptive
equipment and in engaging patients in and providing opportunities for
meaningful activities.
-
Support
registered staff in the delivery of teaching sessions.
6.0 Safeguarding, Equality, Diversity and
Inclusion
- Role holders are required
to understand their responsibilities in the safeguarding context, ensuring that
Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at
risk.
You are required to:
-
adhere to Phyllis Tuckwells Safeguarding Policy
(held on the NEST), which supports the local authoritys multi agency
safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005
(including Deprivation of Liberty Safeguards).
-
inform the appropriate PT professional where there is
concern that an adult or child may be at risk of harm, abuse, or neglect.
Phyllis Tuckwell is
committed to an Equal Opportunities approach, valuing, and respecting everyone
as individuals, with diverse opinions, cultures, lifestyles, and circumstances.
This job description is
underpinned by Phyllis Tuckwells philosophy, culture, and core values, which
actively embrace diversity and inclusion and promotes total team spirit.
This job description is
current and subject to yearly review in consultation with the jobholder. It is
liable to reflect and anticipate necessary changes to support the PT strategy.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent including a pass in English.
Education, Training and Self-Management
Essential
- Good problem solving and organisational skills.
- Ability to work autonomously to plan and prioritise.
- Able to reflect on and appraise own performance.
- Have the ability to cope with stressful and emotionally demanding situations.
- Commitment to personal development and training.
- Competent organisational skills with the ability to prioritise.
- Ability to support patient and their families to express concern and distress.
- To work effectively and efficiently with groups of patients, their families and carers.
- To be self-aware.
- Flexible, motivated, and self-directed.
- Good attendance and punctuality record.
- To be professional in appearance and conduct.
Written Communication
Essential
- Experience of using electronic patient records
- Effectively communicate in an accurate, clear and concise way understand the importance of timely record keeping and reporting any changes in a patients condition to colleagues.
- Demonstrate an awareness of the importance of patient confidentiality.
- IT literacy with skills including word, excel, smart phone technology and electronic diaries or willingness to learn.
- Car driver with a valid driving license, business insurance and able to travel to a patients home, between sites or to a community venue.
Experience
Essential
- Level 3 in Health or Social care or equivalent.
- An understanding of palliative care and the benefits of a rehabilitative approach.
- Commitment to providing high quality, person centred, rehabilitative palliative care to patients, their relatives, and carers.
- Understanding of the importance of Health and Safety and having a commitment to complying with PT policies.
- Have experience in working with groups of patients or have a willingness to develop the skills needed for this.
Desirable
- At least two years experience of working in a health or social care environment.
- Experience of working with people living with advanced illness or long-term conditions.
- Understanding and experience of caring for people at end of life and with palliative care needs.
Team Working
Essential
- Willingness to follow guidance and to use own initiative within areas of competence.
- To be aware of benefits of diversity amongst colleagues and patients and need for inclusion.
- Awareness of own competencies and limitations, and work within those, liaising with team colleagues as appropriate to provide safe and effective care.
Desirable
- Experience of working as part of a multidisciplinary team.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent including a pass in English.
Education, Training and Self-Management
Essential
- Good problem solving and organisational skills.
- Ability to work autonomously to plan and prioritise.
- Able to reflect on and appraise own performance.
- Have the ability to cope with stressful and emotionally demanding situations.
- Commitment to personal development and training.
- Competent organisational skills with the ability to prioritise.
- Ability to support patient and their families to express concern and distress.
- To work effectively and efficiently with groups of patients, their families and carers.
- To be self-aware.
- Flexible, motivated, and self-directed.
- Good attendance and punctuality record.
- To be professional in appearance and conduct.
Written Communication
Essential
- Experience of using electronic patient records
- Effectively communicate in an accurate, clear and concise way understand the importance of timely record keeping and reporting any changes in a patients condition to colleagues.
- Demonstrate an awareness of the importance of patient confidentiality.
- IT literacy with skills including word, excel, smart phone technology and electronic diaries or willingness to learn.
- Car driver with a valid driving license, business insurance and able to travel to a patients home, between sites or to a community venue.
Experience
Essential
- Level 3 in Health or Social care or equivalent.
- An understanding of palliative care and the benefits of a rehabilitative approach.
- Commitment to providing high quality, person centred, rehabilitative palliative care to patients, their relatives, and carers.
- Understanding of the importance of Health and Safety and having a commitment to complying with PT policies.
- Have experience in working with groups of patients or have a willingness to develop the skills needed for this.
Desirable
- At least two years experience of working in a health or social care environment.
- Experience of working with people living with advanced illness or long-term conditions.
- Understanding and experience of caring for people at end of life and with palliative care needs.
Team Working
Essential
- Willingness to follow guidance and to use own initiative within areas of competence.
- To be aware of benefits of diversity amongst colleagues and patients and need for inclusion.
- Awareness of own competencies and limitations, and work within those, liaising with team colleagues as appropriate to provide safe and effective care.
Desirable
- Experience of working as part of a multidisciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
