Job summary
Housekeeping Assistants
Salary: £23,890 per annum WTE (based on 37.5 hours a
week)
Hours: Full and part-time hours available, to be discussed at interview
Various shifts available Weekdays, Evenings and Weekends
Location: Camberley (Farnham, Surrey from Spring 2026)
Are
you looking for a job where you can make a real difference? At Phyllis
Tuckwell, we pride ourselves on offering exceptional care to our patients and
their families and carers.
We
have vacancies for Housekeeping Assistants to join our busy, friendly and
supportive housekeeping team, as we look towards growing our team in
preparation for moving back to our new hospice in Farnham. This role will be temporarily based at
Kings Lodge Care Home in Camberley until our new hospice is completed, at which
point our IPU and this role will relocate from Camberley to Farnham.
Our
Housekeepers are an essential part of Phyllis Tuckwell, not only for
housekeeping but for also maintaining a positive and friendly atmosphere for
our patients and their families. Whilst previous experience of similar work in
an in-patient environment is preferred, this is not essential, and in-house
training will be provided for the successful candidate.
If you would
like to feel part of a welcoming and committed team, benefit from strong peer
and managerial support, we would be delighted to hear from you.
Main duties of the job
About You
A successful Housekeeping
Assistant will have:
-
The ability to support clinicians
-
A flexible and professional approach
-
Excellent interpersonal and communication
skills
-
Strong team working skills as well as the
ability to work independently
-
Basic computer skills
For a full list of essential requirements, please refer to the job
description and person specification document.
We are
based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative
and end of life care for people living with an advanced or terminal illness,
across West Surrey and North-East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives
of our patients and their loved ones, providing outstanding care at a time that
really matters. Our Housekeeping team
members are pivotal in helping deliver our vital services, ensuring every day
is precious for our patients.
The impact of our services on the lives of our patients and their
families can be read about here:
https://www.pth.org.uk/our-care/helpful-information/patient-stories/
About us
We Offer:
Excellent Benefits
- Six weeks paid holiday plus public holidays (pro-rated for part time staff)
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
Excellent Career Development
- Skill Development and Training
- Diverse Training Courses
A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
For further information regarding the role or to arrange an informal visit please contact Julie Erdilek, Housekeeping and Catering Manager on Julie.Erdilek@pth.org.uk or phone 01252 729427. If you have any questions about the recruitment process, contact HR on 01252 729408 or email: recruitment@pth.org.uk.
Closing date for receipt of completed applications: This is a rolling advert, with interviews taking place as suitable applications are received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to a Standard Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
Job description
Job responsibilities
PHYLLIS TUCKWELL
JOB DESCRIPTION
POST: Housekeeping Assistant
ACCOUNTABLE TO: Housekeeping Manager
JOB PURPOSE:
To monitor and maintain high standards of cleanliness of
the environment, understand specific professional ethical aspects of the job
role and continually maintain and update knowledge. Ability to carry out the
requirements of the job or a range of related jobs requiring light physical
effort.
RESPONSIBILITIES:
1.0 Professional
1.1 To
ensure all surfaces are visibly clean and free from dust, dirt and debris and
that appropriate cleaning agents and equipment are used.
1.2 To
ensure appropriate protective clothing is worn, including uniform and footwear.
1.3 To
ensure cleaning is carried our in a manner and a time that causes minimum
disruption.
1.4 To
ensure spillages and hazards are removed with minimal delay.
1.5 To
inform the appropriate authority when cleaning schedules cannot be carried out.
1.6 To
ensure equipment and materials are returned to the appropriate storage place.
1.7 To
ensure requests from patients and families are checked with clinical staff and
that any concerns are passed on to nursing staff.
1.8 To
ensure food and beverages are served in an appropriate and safe manner in
accordance with food hygiene regulations.
2.0 Operational
2.1 To have an awareness of, and to observe policy systems and
procedures relating to area of work. Including emergency procedures.
2.2 To take steps to meet key aspects of the role and main
responsibilities.
2.3 To effectively manage self and lead others to meet hospice
aims and objectives in terms of day-to-day activities.
2.4 Maintain concentration when using machinery and equipment.
3.0
Training
and Development
a)
Team
3.1 To
attend statutory training sessions as directed by the Housekeeping Manager and
understand legislation associated with such training.
3.2 Through
the hospice annual appraisal review system, review training needs and agree
yearly objectives with the Housekeeping Manager.
3.3 To create a positive learning environment, enable staff to
learn through positive and negative experiences.
b) Personal
3.4 To work effectively with colleagues in a team and to provide
support and consideration to others as necessary.
3.5 To be prepared to make suggestions as to how improvements
could be made and to contribute in team meetings.
4.0 Customer
4.1 Maintain professional interaction with
patient, relatives, and carers.
4.2 Provide a
high level of service always delivering a good patient experience.
5.0 Research
5.1 To be aware of and to take
part in quality testing issues in conjunction with the Housekeeping Manager.
6.0
Safeguarding, Equality, Diversity and Inclusion
Role holders are required to understand their responsibilities in the
safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm
or abuse of adults and children at risk.
You are required to:
-
adhere
to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports
the local authoritys multi agency safeguarding policy, the law (Care Act 2014)
and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
-
inform
the appropriate PT professional where there is concern that an adult or child
may be at risk of harm, abuse, or neglect.
Phyllis
Tuckwell is committed to an Equal Opportunities approach, valuing, and
respecting everyone as individuals, with diverse opinions, cultures,
lifestyles, and circumstances.
This job
description is underpinned by Phyllis Tuckwells philosophy, culture, and core
values, which actively embrace diversity and inclusion and promotes total team
spirit.
This job description is current
and subject to yearly review in consultation with the jobholder. It is
liable to reflect and anticipate necessary changes to support the PT strategy.
Job description
Job responsibilities
PHYLLIS TUCKWELL
JOB DESCRIPTION
POST: Housekeeping Assistant
ACCOUNTABLE TO: Housekeeping Manager
JOB PURPOSE:
To monitor and maintain high standards of cleanliness of
the environment, understand specific professional ethical aspects of the job
role and continually maintain and update knowledge. Ability to carry out the
requirements of the job or a range of related jobs requiring light physical
effort.
RESPONSIBILITIES:
1.0 Professional
1.1 To
ensure all surfaces are visibly clean and free from dust, dirt and debris and
that appropriate cleaning agents and equipment are used.
1.2 To
ensure appropriate protective clothing is worn, including uniform and footwear.
1.3 To
ensure cleaning is carried our in a manner and a time that causes minimum
disruption.
1.4 To
ensure spillages and hazards are removed with minimal delay.
1.5 To
inform the appropriate authority when cleaning schedules cannot be carried out.
1.6 To
ensure equipment and materials are returned to the appropriate storage place.
1.7 To
ensure requests from patients and families are checked with clinical staff and
that any concerns are passed on to nursing staff.
1.8 To
ensure food and beverages are served in an appropriate and safe manner in
accordance with food hygiene regulations.
2.0 Operational
2.1 To have an awareness of, and to observe policy systems and
procedures relating to area of work. Including emergency procedures.
2.2 To take steps to meet key aspects of the role and main
responsibilities.
2.3 To effectively manage self and lead others to meet hospice
aims and objectives in terms of day-to-day activities.
2.4 Maintain concentration when using machinery and equipment.
3.0
Training
and Development
a)
Team
3.1 To
attend statutory training sessions as directed by the Housekeeping Manager and
understand legislation associated with such training.
3.2 Through
the hospice annual appraisal review system, review training needs and agree
yearly objectives with the Housekeeping Manager.
3.3 To create a positive learning environment, enable staff to
learn through positive and negative experiences.
b) Personal
3.4 To work effectively with colleagues in a team and to provide
support and consideration to others as necessary.
3.5 To be prepared to make suggestions as to how improvements
could be made and to contribute in team meetings.
4.0 Customer
4.1 Maintain professional interaction with
patient, relatives, and carers.
4.2 Provide a
high level of service always delivering a good patient experience.
5.0 Research
5.1 To be aware of and to take
part in quality testing issues in conjunction with the Housekeeping Manager.
6.0
Safeguarding, Equality, Diversity and Inclusion
Role holders are required to understand their responsibilities in the
safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm
or abuse of adults and children at risk.
You are required to:
-
adhere
to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports
the local authoritys multi agency safeguarding policy, the law (Care Act 2014)
and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
-
inform
the appropriate PT professional where there is concern that an adult or child
may be at risk of harm, abuse, or neglect.
Phyllis
Tuckwell is committed to an Equal Opportunities approach, valuing, and
respecting everyone as individuals, with diverse opinions, cultures,
lifestyles, and circumstances.
This job
description is underpinned by Phyllis Tuckwells philosophy, culture, and core
values, which actively embrace diversity and inclusion and promotes total team
spirit.
This job description is current
and subject to yearly review in consultation with the jobholder. It is
liable to reflect and anticipate necessary changes to support the PT strategy.
Person Specification
Experience
Essential
- Previous experience of similar work in a hospital/care environment preferred but not essential.
- Food & Hygiene or Manual Handling certificates are beneficial but not essential.
- Ability to carry out the requirements of the job role.
- Understand the importance of updating job knowledge.
Relationships and Verbal Communication
Essential
- To have the ability to read communication books and communicate back.
- To be able to listen to others and not be judgemental.
- Ability to communicate within groups at all levels.
- Display empathy when communicating with relatives, carers and volunteers.
- Show discretion when encountering difficult situations.
Team Working
Essential
- Ability to work as part of a team.
- Develops effective relationships with colleagues and create a sense of team spirit.
- Provides personal support to colleagues when required.
Quality & Computer Skills
Essential
- Promotes a positive aptitude to work.
- Provides a quality service.
- Takes care in carrying out all aspects of the role.
- Quality of work should always be of a high standard.
- Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills.
Managing Work
Essential
- To manage your work load effectively.
- Ability to make decisions and work on own initiative when required to do so.
- Meet key aspects within your job role.
- To obtain resources when necessary, in day to day activities to get things done.
- Ability to undertake light psychical duties.
Risk Management
Essential
- To have awareness of policies.
- To be able to follow systems and procedures relating to the job role.
- To have awareness of Health & Safety.
- To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided.
- To be aware of own safety and other people around you.
- Ability to maintain good levels of concentration when handling equipment.
Person Specification
Experience
Essential
- Previous experience of similar work in a hospital/care environment preferred but not essential.
- Food & Hygiene or Manual Handling certificates are beneficial but not essential.
- Ability to carry out the requirements of the job role.
- Understand the importance of updating job knowledge.
Relationships and Verbal Communication
Essential
- To have the ability to read communication books and communicate back.
- To be able to listen to others and not be judgemental.
- Ability to communicate within groups at all levels.
- Display empathy when communicating with relatives, carers and volunteers.
- Show discretion when encountering difficult situations.
Team Working
Essential
- Ability to work as part of a team.
- Develops effective relationships with colleagues and create a sense of team spirit.
- Provides personal support to colleagues when required.
Quality & Computer Skills
Essential
- Promotes a positive aptitude to work.
- Provides a quality service.
- Takes care in carrying out all aspects of the role.
- Quality of work should always be of a high standard.
- Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills.
Managing Work
Essential
- To manage your work load effectively.
- Ability to make decisions and work on own initiative when required to do so.
- Meet key aspects within your job role.
- To obtain resources when necessary, in day to day activities to get things done.
- Ability to undertake light psychical duties.
Risk Management
Essential
- To have awareness of policies.
- To be able to follow systems and procedures relating to the job role.
- To have awareness of Health & Safety.
- To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided.
- To be aware of own safety and other people around you.
- Ability to maintain good levels of concentration when handling equipment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
