Bank Housekeeping Assistant

Job description

Job responsibilities

POST: Bank Housekeeping Assistant

ACCOUNTABLE TO: Housekeeping Manager

JOB PURPOSE:

To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.

RESPONSIBILITIES:

1.0 Professional

1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.

1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.

1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.

1.4 To ensure spillages and hazards are removed with minimal delay.

1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.

1.6 To ensure equipment and materials are returned to the appropriate storage place.

1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.

1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and main responsibilities.

2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0 Training and Development

a) Team

3.1 To attend statutory training sessions as directed by the Housekeeping Manager and understand legislation associated with such training.

3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping Manager.

3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction with patient, relatives, and carers.

4.2 Provide a high level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to take part in quality testing issues in conjunction with the Housekeeping Manager.

6.0 Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to:

• adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Quality

Essential

• Promotes a positive aptitude to work.
• Provides a quality service.
• Takes care in carrying out all aspects of the role.
• Quality of work should always be of a high standard.

Experience

Desirable

• Previous experience of similar work in a hospital/care environment preferred but not essential.

Team Working

Essential

• Ability to work as part of a team.
• Develops effective relationships with colleagues and create a sense of team spirit.
• Provides personal support to colleagues when required.

Managing Work

Essential

• To manage your work load effectively.
• Ability to make decisions and work on own initiative when required to do so.
• Meet key aspects within your job role.
• To obtain resources when necessary, in day to day activities to get things done.
• Ability to undertake light psychical duties.

Job Knowledge

Essential

• Ability to carry out the requirements of the job role.
• Understand the importance of updating job knowledge.

Relationships and Verbal Communication

Essential

• Relationships and Verbal Communication
• To have the ability to read communication books and communicate back.
• To be able to listen to others and not be judgemental.
• Ability to communicate within groups at all levels.
• Display empathy when communicating with relatives, carers and volunteers.
• Show discretion when encountering difficult situations.

Qualifications

Essential

• Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills.

Desirable

• Food & Hygiene or Manual Handling certificates are beneficial but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Phyllis Tuckwell Hospice

122 Kings Ride

Camberley

Surrey

GU15 4LZ

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)