Hub Administrator (Fixed Term)

Job description

Job responsibilities

We are seeking a Hub Administrator to join our Administration Hub, providing high-quality, responsive and professional administrative support across Jewish Care services in North West London

You will be required to work 2 days per week from our Golders Green Campus in NW11 9DQ, 2 days per week from our Sunridge Court Care Home in NW11 8PT, and the other remaining day at one of our resources in Golders Green or Hendon, as determined by the Hub Administration Co-ordinator to provide support to onsite teams.

This is an onsite role, working an average of 36.25 hours per week, Monday to Friday and fixed term for 12 months.

The Administration Hub provides essential administrative and operational support across Jewish Cares services in East London and Essex. Acting as a central point of contact, the Hub ensures a high standard of customer service for colleagues, residents, tenants, members, families and visitors.

The Hub supports a wide range of functions including reception services, financial administration, HR processes and health & safety compliance, helping to streamline workflows and support effective service delivery across multiple sites.

This role will be primarily based in Golders Green, with travel to other Hub locations as required.

About the Role

As a Hub Administrator, you will play a key role in ensuring the smooth day-to-day running of services by providing professional, responsive and accurate administrative support.

Reception & Customer Service

• Acting as a first point of contact for visitors, staff and residents
• Managing enquiries by phone, email and in person
• Creating a welcoming, professional front-of-house environment

Administrative & Operational Support

• Maintaining accurate records and documentation across systems
• Supporting meeting coordination, visitor management and ID badge issuance
• Logging maintenance requests and ensuring health & safety documentation is up to date
• Managing office supplies and supporting basic financial and procurement tasks
• Ensuring confidentiality and data protection standards are upheld

Staff, Resident & Tenant Support

• Assisting with HR administration, recruitment processes and payroll support
• Supporting transport bookings and responding to general queries
• Handling personal allowance top-ups and signposting to relevant internal teams

You will be organised, customer-focused and comfortable working in a busy, multi-task environment.

• GCSEs (or equivalent) in English and Maths
• Experience delivering high-quality customer service
• Experience using systems, spreadsheets and Microsoft Office applications
• Strong communication skills, both written and verbal
• Good attention to detail and ability to prioritise tasks and meet deadlines
• Experience working collaboratively as part of a team

• Experience supporting financial or HR-related processes
• Basic knowledge of health & safety, data protection and confidentiality
• Willingness to undertake First Aid and Defibrillator training

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jewish Care

Address

Golders Green

NW11 8PT

Employer's website

https://careers.jewishcare.org/ (Opens in a new tab)