Job summary
Jewish Care is seeking an experienced Employee Relations Adviser to support the delivery of a high-quality, responsive ER service across the organisation.
This role suits a CIPD Level 5 qualified professional with strong experience managing ER casework in a complex, values-led or unionised environment. You will provide practical, solution-focused advice to managers, manage a varied caseload, and contribute to effective case management, governance and continuous improvement.
You will demonstrate strong alignment with Jewish Cares values, excellent stakeholder management skills, and a confident, professional approach to employee relations.
This is a 36.25-hour role (MondayFriday) with travel across North and East London and Essex. The role is hybrid, with an expectation of 3 days onsite.
Main duties of the job
Key Responsibilities
You will manage a varied caseload of employee relations matters, including performance, conduct, disciplinary, grievance, and absence cases. You will provide clear, practical ER advice to managers in line with UK employment legislation, HR policies and best practice, and lead investigations and hearings, including documentation and outcome letters. You will ensure cases are progressed efficiently and closed within agreed timescales.
You will build strong working relationships with managers, HR colleagues and Trade Union representatives, delivering a responsive and professional ER service. You will escalate complex or high-risk issues appropriately and support effective risk management.
You will maintain accurate ER records using the iTrent HR system, respond to HR Advice enquiries, and support preparation of Employment Tribunal documentation when required. You will also contribute to ER projects, process improvements and ensure compliance with employment law and organisational policy.
About You
You will be a CIPD Level 5 qualified ER professional with proven experience managing ER casework independently. You will have strong knowledge of UK employment law, excellent communication and organisational skills, and a professional, confidential and customer-focused approach. Experience working with Trade Unions is desirable.
About us
Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.
Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.
Job description
Job responsibilities
About the Role
Jewish Care is seeking an experienced Employee Relations Adviser to join our HR team and support the delivery of a high-quality, responsive Employee Relations service across the organisation.
This role is suited to a CIPD Level 5 qualified ER professional with proven experience managing employee relations casework in a complex, values-led or unionised environment. You will provide practical, solution-focused ER advice to managers, manage a varied caseload, and contribute to effective case management, governance and continuous improvement.
The role requires strong alignment with the Jewish Care Strategic Vision and Values, excellent stakeholder management skills, and a confident, professional approach to employee relations.
This post is working an average of 36.25 hours per week (Monday to Friday) and will involve travelling to other resources across North London, East London and Essex.The role is Hybrid with an expectation of 3 days onsite.
Key Responsibilities Employee Relations & Case Management
- Manage a caseload of employee relations matters including performance, conduct, disciplinary, grievance, and short- and long-term absence cases
- Provide clear, practical ER advice to managers in line with UK employment legislation, HR policies and best practice
- Lead and support investigations and hearings, including documentation and outcome letters
- Ensure ER cases are progressed efficiently and closed within agreed timeframes
Manager & Stakeholder Support
- Build strong, effective working relationships with managers, HR colleagues and Trade Union representatives
- Deliver a responsive, professional and customer-focused ER service
- Escalate complex or high-risk matters appropriately and support risk management
HR Advice, Systems & Documentation
- Respond promptly to HR Advice inbox enquiries
- Maintain accurate ER case records and update information within the iTrent HR system
- Support preparation of documentation for Employment Tribunal cases where required
Projects, Improvement & Compliance
- Contribute to ER projects, process improvement and continuous improvement initiatives
- Maintain up-to-date knowledge of employment law and ensure compliance with organisational policy
About You You will be an experienced Employee Relations Adviser with:
- CIPD Level 5 qualification (essential)
- Proven experience managing moderate-complexity ER casework with confidence and autonomy
- Strong working knowledge of UK employment law and HR best practice
- Experience advising managers on absence, performance, conduct, disciplinary and grievance matters
- Experience working with Trade Unions (desirable)
- Excellent communication, organisational and stakeholder management skills
- A professional, confidential and customer-focused approach
Why Join Jewish Care? Jewish Care is a values-led organisation committed to fairness, compassion and respect. Our HR and ER teams play a vital role in enabling managers and colleagues to deliver outstanding care and services across the organisation.
Job description
Job responsibilities
About the Role
Jewish Care is seeking an experienced Employee Relations Adviser to join our HR team and support the delivery of a high-quality, responsive Employee Relations service across the organisation.
This role is suited to a CIPD Level 5 qualified ER professional with proven experience managing employee relations casework in a complex, values-led or unionised environment. You will provide practical, solution-focused ER advice to managers, manage a varied caseload, and contribute to effective case management, governance and continuous improvement.
The role requires strong alignment with the Jewish Care Strategic Vision and Values, excellent stakeholder management skills, and a confident, professional approach to employee relations.
This post is working an average of 36.25 hours per week (Monday to Friday) and will involve travelling to other resources across North London, East London and Essex.The role is Hybrid with an expectation of 3 days onsite.
Key Responsibilities Employee Relations & Case Management
- Manage a caseload of employee relations matters including performance, conduct, disciplinary, grievance, and short- and long-term absence cases
- Provide clear, practical ER advice to managers in line with UK employment legislation, HR policies and best practice
- Lead and support investigations and hearings, including documentation and outcome letters
- Ensure ER cases are progressed efficiently and closed within agreed timeframes
Manager & Stakeholder Support
- Build strong, effective working relationships with managers, HR colleagues and Trade Union representatives
- Deliver a responsive, professional and customer-focused ER service
- Escalate complex or high-risk matters appropriately and support risk management
HR Advice, Systems & Documentation
- Respond promptly to HR Advice inbox enquiries
- Maintain accurate ER case records and update information within the iTrent HR system
- Support preparation of documentation for Employment Tribunal cases where required
Projects, Improvement & Compliance
- Contribute to ER projects, process improvement and continuous improvement initiatives
- Maintain up-to-date knowledge of employment law and ensure compliance with organisational policy
About You You will be an experienced Employee Relations Adviser with:
- CIPD Level 5 qualification (essential)
- Proven experience managing moderate-complexity ER casework with confidence and autonomy
- Strong working knowledge of UK employment law and HR best practice
- Experience advising managers on absence, performance, conduct, disciplinary and grievance matters
- Experience working with Trade Unions (desirable)
- Excellent communication, organisational and stakeholder management skills
- A professional, confidential and customer-focused approach
Why Join Jewish Care? Jewish Care is a values-led organisation committed to fairness, compassion and respect. Our HR and ER teams play a vital role in enabling managers and colleagues to deliver outstanding care and services across the organisation.
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
