Job responsibilities
Job Title: Registered
Manager
Location: Surrey
Salary: £35,000 to £42,000 per annum (dependent on experience)
Hours: Full-Time, Permanent
Reports to: Director of Operations / Managing Director
Regulated Activity: Yes (CQC Registered Role)
About the Role
We are
seeking a dedicated and experienced Registered Manager to oversee our
high-quality supported living services for adults with autism, mental health
needs, learning disabilities, and complex behaviours. You will be responsible
for ensuring the delivery of safe, effective, person-centred care in accordance
with CQC regulations and best practice guidelines.
As the
Registered Manager, you will lead the service with integrity, drive and
compassionensuring compliance, safeguarding, and quality standards are
consistently met or exceeded.
Key Responsibilities
Regulatory and Compliance
- Hold and maintain registration with the
Care Quality Commission (CQC).
- Ensure full compliance with the Health
and Social Care Act 2008 (Regulated Activities) Regulations 2014 and
associated guidance.
- Prepare for and lead on CQC inspections
and maintain a rating of Good or Outstanding.
- Maintain up-to-date knowledge of
legislative, regulatory and policy developments relevant to the service.
Service
Leadership
- Lead and manage a multidisciplinary team
to deliver person-centred support tailored to individual needs and
outcomes.
- Promote a culture of openness,
accountability, and continuous improvement.
- Ensure that services are responsive,
inclusive, and adaptable to client needs.
- Monitor and evaluate service delivery
against agreed KPIs and quality standards.
Safeguarding
and Risk Management
- Act as the Designated Safeguarding Lead
for the service.
- Ensure timely reporting and robust
management of safeguarding concerns, incidents, and complaints.
- Conduct regular risk assessments and
implement appropriate control measures.
Staff
Management and Development
- Recruit, supervise and develop staff,
ensuring full compliance with safer recruitment practices.
- Deliver staff supervisions, appraisals,
and performance management.
- Identify training needs and ensure the
workforce is skilled, supported, and compliant with mandatory
requirements.
- Promote a culture of learning, reflective
practice, and professional development.
Client Care
and Family Engagement
- Oversee assessments, support planning,
reviews and transitions in partnership with clients, families, and
professionals.
- Ensure support is outcome-focused,
strengths-based and promotes independence.
- Build trusting relationships with
families, commissioners and external professionals.
Essential Criteria
- Previous
experience as a Registered Manager or Deputy Manager within a supported
living or similar service.
- NVQ/QCF
Level 5 Diploma in Leadership for Health & Social Care (or
equivalent).
- In-depth
understanding of CQC standards, safeguarding, MCA, DoLS and PBS
principles.
- Strong
leadership, communication, and problem-solving skills.
- Ability
to lead with professionalism, emotional intelligence, and ethical
integrity.
- Full
UK driving licence and access to own vehicle.
Desirable Criteria
- Experience
supporting individuals with autism, challenging behaviour, or forensic
backgrounds.
- Experience
managing service transitions, new registrations, or service turnarounds.
- Working
knowledge of Positive Behaviour Support (PBS), Active Support, or
trauma-informed care.
Benefits
- Competitive
salary (£35,000 to £42,000)
- Pension
scheme
- Performance-related
bonus
- Enhanced
annual leave
- Ongoing
CPD and leadership training
- Opportunities
for career progression within a growing organisation
How to Apply
Please send your CV
and a covering letter detailing your suitability for the role to: enquiries@westbrookcare.com
