Programme Coordinator

Job description

Job responsibilities

Line management of any assigned direct reports, to oversee and evaluate employee contribution, performance and development, ensuring they are working to the required quality standards and set targets.

Ensure that each element of the programme remains within timeframe and the allocated budget and promptly report any issues to the Programme Manager.

Develop and maintain procedures /systems and be accountable for the smooth day to day running of the programme and its aims.

Develop and maintain accurate records of programme activities, achievements, outcomes and impact.

Support the marketing and promotion of the programme and initiatives.

Communicate effectively with all stakeholders including professionals and community participants.

Coordinate and arrange meetings, workshops and events as directed by the Programme Manager.

Recruit programme user/participants as Community Champions and work closely with the Programme Manager to provide opportunities for them to actively contribute to programme development.

Establish a schedule and conduct regular file audits and report findings to the Programme Manager, with improvement proposals.

Provide guidance and training for any assigned direct reports, as required.

Along with the Programme Manager, identify programme performance criteria and develop and implement effective monitoring system to record and measure agreed outcomes in line with Key Performance Indicators (KPIs).

Propose ways in which to improve programme delivery and implement any new initiatives/changes as agreed with the Programme Manager.

Attend internal/external meetings, events and training and development opportunities as directed by Programme Manager.

Support the Programme Manager and participate as directed, in the delivery of workshops and presentations to a range of internal/external audiences.

Ensure all required data, case studies, impact evidence, performance against KPIs and other relevant information is recorded and maintained via the appropriate system(s) and database(s) such as Customer Relationship Management (CRM) and evidence-based tools e.g. Outcomes Star.

Preparation of internal/external monitoring reports and submission to the Programme Manager for Executive Management Team (EMT) sign-off.

Support the Programme Manager with the preparation of internal/external monitoring reports.

Any other duties as reasonably required.

Person Specification

Other Factors

Essential

• Presentable and professional appearance.
• Mature collaborative approach and capacity for reflective practice.
• Positively promote the service/project and ensure a good service/project user/participant experience.
• The postholder will require a full UK driving licence for frequent daily travel for work-related purposes.
• An Enhanced + Barred DBS will be required for this post, along with a maintained Update Service registration
• Commitment to professional development.

Skills, Knowledge and Understanding

Essential

• Good knowledge and understanding of managing people and teams
• Good understanding of community and voluntary sector.
• Good assessment skills and ability to identify and understand risk
• Excellent organisation skills.
• Able to work unsupervised.
• Ability to handle confidential material and demonstrate integrity.
• Knowledge of data protection procedures record-keeping and information-sharing policies
• Good working knowledge of Microsoft Office and database systems.
• Excellent verbal and written communication skills
• Have good telephone /video call skills.
• Strong interpersonal skills, including empathy, discretion and the ability to understand and consider others perspectives.
• Ability to prioritise tasks and work efficiently to meet deadlines.
• Experience of completing monitoring returns and evaluation reports.
• Experience of providing workshops and presentation skills.
• Ability to monitor and accurately report expenditure against budgets.

Qualifications

Essential

• A recognisable qualification in management/project management
• Good standard of general education including Maths and English at GCSE grade C or equivalent
• A recognisable qualification working with CYP/Youth Work/Family Support/CYP Mental Health (assessments and supporting)
• Up to date Safeguarding / Child protection training

Personal Qualities

Essential

• Must have a pleasant and approachable manner.
• Must be reliable and flexible approach to work
• Proactive in identifying opportunities and issues and resolve them independently.
• Ability to navigate difficult conversations, handle sensitive information with care, and maintain positive relationships while delivering difficult messages or feedback.

Experience

Essential

• Experience of successfully managing contracted project/services and supporting service delivery to achieve KPIs.
• Experience of working with statutory and voluntary organisations.
• Experience of coordinating and monitoring services/projects.
• Experience of managing a budget and having financial responsibility
• Experience of working with the community.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Murray Hall Community Trust

Address

Murray Hall Community Trust

St. Marks Road

Tipton

West Midlands

DY4 0SL

Employer's website

https://www.murrayhall.co.uk (Opens in a new tab)