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Murray Hall Community Trust

Retail Assistant

The closing date is 09 October 2025

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Job summary

24 hours/week on a rota basis including Saturdays.

Do you enjoy working with people and supporting the community? Providing a warm, welcoming and professional environment, you will be assisting the Charity Shop Managers in the day to day running of our community charity shops in Tipton. Strong organisational and customer service skills are essential and you will be comfortable with all aspects of a retail work to maximise shop income to its fullest potential, while supporting the charitys aims and values.

Main duties of the job

To assist in the day to day running of the charity shops in an efficient and driven manner, maximising shop income to its fullest potential while supporting the charitys aims and values. To provide a warm, welcoming and professional environment.

About us

We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.

What we offer:

  • 28 Days annual leave + 8 days bank holiday (pro rata for part time employees)

  • Workplace pension scheme

  • Employee Assistance Programme

  • Free on-site parking

  • Comprehensive training and development opportunities

  • Exclusive deals and discounts on products and services

  • Friendly and supportive working environment

Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.

Email your completed application form to HR@murrayhall.co.ukor post to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date 09/10/2025.

For an informal discussion please contact Tracey Medlyn on 07412 430516

Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date.Therefore, please submit your application as soon as possible.

Details

Date posted

25 September 2025

Pay scheme

Other

Salary

£15,602 a year

Contract

Permanent

Working pattern

Part-time

Reference number

L0110-25-0015

Job locations

101 High Street

Princes End

Tipton

DY49YE


15 Unity Walk

Tipton

West Midlands

DY48QL


Job description

Job responsibilities

Key Responsibilities

Customer Service

Provide exceptional customer service to all visitors and supporters Process sales transactions accurately using the till system

Handle customer enquiries, complaints, and returns professionally Assist customers in finding items and provide product information Build positive relationships with regular customers and donors

Store Operations

Open and close the store following established procedures

Maintain store security, including handling keys and alarm systems Ensure the shop floor is well-presented, clean, and organised

Price donated items according to charity guidelines

Sort, clean, and prepare donated goods for sale

Manage stock rotation and remove items past their sale period

Saturday Management Duties

Take full operational responsibility for the store on Saturdays

Supervise and coordinate any volunteers working on the day

Handle cash management, including till reconciliation

Make decisions regarding pricing, displays, and customer issues

Ensure health and safety standards are maintained

Complete daily sales reports and banking procedures

General Duties

Accept and process donations from the public

Maintain accurate records of sales and donations

Assist with window displays and store merchandising

Support fundraising events and promotional activities

Follow all charity policies and procedures

Undertake other duties as reasonably requested

Job description

Job responsibilities

Key Responsibilities

Customer Service

Provide exceptional customer service to all visitors and supporters Process sales transactions accurately using the till system

Handle customer enquiries, complaints, and returns professionally Assist customers in finding items and provide product information Build positive relationships with regular customers and donors

Store Operations

Open and close the store following established procedures

Maintain store security, including handling keys and alarm systems Ensure the shop floor is well-presented, clean, and organised

Price donated items according to charity guidelines

Sort, clean, and prepare donated goods for sale

Manage stock rotation and remove items past their sale period

Saturday Management Duties

Take full operational responsibility for the store on Saturdays

Supervise and coordinate any volunteers working on the day

Handle cash management, including till reconciliation

Make decisions regarding pricing, displays, and customer issues

Ensure health and safety standards are maintained

Complete daily sales reports and banking procedures

General Duties

Accept and process donations from the public

Maintain accurate records of sales and donations

Assist with window displays and store merchandising

Support fundraising events and promotional activities

Follow all charity policies and procedures

Undertake other duties as reasonably requested

Person Specification

Experience, Skills and Knowledge

Essential

  • Previous retail or customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and take initiative
  • Strong organisational skills and attention to detail
  • Cash handling experience and basic numeracy skills
  • Flexibility to work Saturdays and cover holiday periods
  • Commitment to the charity's values and mission
  • Physical ability to lift and move donated items

Desirable

  • Experience working in a charity or voluntary sector environment
  • Knowledge of clothing, books, or household items
  • Experience supervising volunteers or staff members
  • Basic computer skills for stock management systems
Person Specification

Experience, Skills and Knowledge

Essential

  • Previous retail or customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and take initiative
  • Strong organisational skills and attention to detail
  • Cash handling experience and basic numeracy skills
  • Flexibility to work Saturdays and cover holiday periods
  • Commitment to the charity's values and mission
  • Physical ability to lift and move donated items

Desirable

  • Experience working in a charity or voluntary sector environment
  • Knowledge of clothing, books, or household items
  • Experience supervising volunteers or staff members
  • Basic computer skills for stock management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Murray Hall Community Trust

Address

101 High Street

Princes End

Tipton

DY49YE


Employer's website

https://www.murrayhall.co.uk (Opens in a new tab)

Employer details

Employer name

Murray Hall Community Trust

Address

101 High Street

Princes End

Tipton

DY49YE


Employer's website

https://www.murrayhall.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Tracey Medlyn

01902826342

Details

Date posted

25 September 2025

Pay scheme

Other

Salary

£15,602 a year

Contract

Permanent

Working pattern

Part-time

Reference number

L0110-25-0015

Job locations

101 High Street

Princes End

Tipton

DY49YE


15 Unity Walk

Tipton

West Midlands

DY48QL


Supporting documents

Privacy notice

Murray Hall Community Trust's privacy notice (opens in a new tab)