Job summary
We are looking to recruit a Coordinator
with the ability to develop effective team working with a passion for providing
a range of support to Sandwell residents aged 18 plus including support to live
independently upon discharge from hospital.
Main duties of the job
The Coordinator is responsible for triaging referrals, conducting
initial assessments, liaising with multidisciplinary professionals for data
gathering, and coordinating appropriate interventions such as transport, supporting
recovery and crisis support.
If
you are qualified to level 5 or equivalent in Health & Social Care and have the drive and determination to improve the lives of
people within our communities, then please apply
Why you should work for us
28 Days annual leave + 8 days bank holiday, pro rata for part time employees
Workplace pension scheme
Flexible working where suitable to the role
Employee Assistance Programme
Free on-site parking
Comprehensive training and development opportunities
Exclusive deals and discounts on products and services
Friendly and supportive working environment
About us
We are a charity that exists to transform
lives through delivering impactful services across Sandwell and the surrounding
areas. We work collaboratively with public, private and voluntary
organisations, educational settings and other partners to design and deliver
sustainable innovative solutions to improve the lives of children, families,
young people and adults from early years to end of life care.
Murray Hall Community Trust is an equal
opportunities employer and will provide reasonable adjustments throughout the
recruitment process and invite potential applicants to contact us to identify
any additional support they may require to enable them to make an application.
To Apply
Attached in supporting documents is the Job Description
and Person Specification along with an application form which needs to be
completed and emailed to HR@murrayhall.co.uk or posted to: HR Recruitment, Murray Hall Community Trust,
The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL. All applications must be submitted before the stated closing date.
Please
note that we reserve the right to withdraw our job advertisements earlier than
the published expiry date.Therefore, if you are interested please submit
your application as soon as possible.
Job description
Job responsibilities
-
All referrals will be received and screened by the Single Point of
Access, Coordinators to determine appropriateness and urgency. Transport
discharge and warm referrals will be initially screened within 1 hour, while
others will be within 1 working day.
-
Arrange an initial assessment with the service user/carer, via
telephone, video call or face to face visit. For rapid discharge support, this
may take the form of a shortened assessment on the ward/discharge area.
-
Triage the referrals
to an appropriate Support Worker.
-
Utilise the Charity Log CRM system to capture and manage referrals,
assessments, and case notes, using mobile and integrated telephony to
facilitate remote working and ensure timely, responsive support.
-
Ensure an
integrated crisis response by working closely with health, care and community
partners. This will provide highly a responsive, practical, solution-focused
support to clients to increase resilience and independence following an
illness, injury, hospital admission or other crisis. Building on our
established stakeholder relationships, the coordinator will mobilise an
integrated network of support to 'wrap around' service users in crisis.
-
Contribute to
internal and external management reporting.
-
Act as Designated Safeguarding Lead for the service.
Job description
Job responsibilities
-
All referrals will be received and screened by the Single Point of
Access, Coordinators to determine appropriateness and urgency. Transport
discharge and warm referrals will be initially screened within 1 hour, while
others will be within 1 working day.
-
Arrange an initial assessment with the service user/carer, via
telephone, video call or face to face visit. For rapid discharge support, this
may take the form of a shortened assessment on the ward/discharge area.
-
Triage the referrals
to an appropriate Support Worker.
-
Utilise the Charity Log CRM system to capture and manage referrals,
assessments, and case notes, using mobile and integrated telephony to
facilitate remote working and ensure timely, responsive support.
-
Ensure an
integrated crisis response by working closely with health, care and community
partners. This will provide highly a responsive, practical, solution-focused
support to clients to increase resilience and independence following an
illness, injury, hospital admission or other crisis. Building on our
established stakeholder relationships, the coordinator will mobilise an
integrated network of support to 'wrap around' service users in crisis.
-
Contribute to
internal and external management reporting.
-
Act as Designated Safeguarding Lead for the service.
Person Specification
Qualifications
Essential
- Health & Social Care Diploma/NVQ Level 5 or equivalent qualification with experience in a health and social care service environment.
Experience
Essential
- Relevant community-based experience.
- Assessing client needs at pace.
- Ability to work as part of a team and on own initiative.
- Proven experience of the ability to work collaboratively with partnership organisations.
- Working within multi-disciplinary teams.
- Managing confidential information in a sensitive manner.
- For full details of the criteria for this role please see attached person specification.
Desirable
- Case work management using a CRM system.
Person Specification
Qualifications
Essential
- Health & Social Care Diploma/NVQ Level 5 or equivalent qualification with experience in a health and social care service environment.
Experience
Essential
- Relevant community-based experience.
- Assessing client needs at pace.
- Ability to work as part of a team and on own initiative.
- Proven experience of the ability to work collaboratively with partnership organisations.
- Working within multi-disciplinary teams.
- Managing confidential information in a sensitive manner.
- For full details of the criteria for this role please see attached person specification.
Desirable
- Case work management using a CRM system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
