Service Manager

Job description

Job responsibilities

Location: Arlesey, SG15 6RS

Full-time: Full-time 37.5 hours per week (Monday to Friday you'll be flexible around start and finish times to meet the needs of this service, colleagues, and the people we support)

Salary: Up to £38,000 per annum (dependent on experience and qualifications)

Be a leader in supporting people to live their best lives.

At ivolve, were one of the largest adult social care providers in the UK and are dedicated to making a positive impact on the lives of those we support. We are currently seeking an experienced Service Manager to lead our team at Hitchin Road.

This is a fantastic opportunity to manage a supportive and professional service that offers 24-hour care to individuals with learning disabilities, autism, and mental health conditions. Poplars provides a safe and nurturing environment, where each person receives personalized care and the opportunity to lead fulfilling lives.

Hitchin Road is a 7-bed supported living property supporting people with learning disability, challenging behaviour and mental health diagnosis.

About the Role

As Service Manager, you will be responsible for leading the care operations at our service in Arlesey, ensuring high standards of care, compliance with regulatory requirements, and the effective management of resources. Youll provide leadership and direction to a committed team, inspiring them to deliver the best possible outcomes for the people we support. Youll also manage budgets, rotas, and key performance indicators, with the opportunity to build strong relationships with both external stakeholders and the families of the individuals we support.

What Youll Need

• Proven experience in a leadership or management role within the social care sector

• Level 5 Diploma in Leadership and Management for Adult Care (or willingness to work towards it)

• A deep understanding of regulatory and legislative requirements in social care

• Experience in leading teams that support people with learning disabilities, autism, mental health conditions, or ABI

• Strong communication, leadership, and interpersonal skills

• Ability to manage budgets, finances, occupancy, and resources effectively

• Proactive, solution-focused thinking with a strategic mindset

• A passion for making a positive difference in people's lives

• Commitment to diversity, inclusion, and equal opportunities

• Experience in completing audits and ensuring compliance with quality standards

Desirable

• Knowledge of therapeutic and non-aversive care models

• Full UK driving license (essential for travel between locations and meetings)

Our Offer to You

• Competitive salary and comprehensive benefits package

• 25 days annual leave, plus bank holidays

• Your birthday off with pay after one year of service

• Enhanced sickness pay scheme

• Accrue additional holiday days linked to length of service

• Industry-leading recognition programs

• Access to social, financial, and emotional wellbeing support

• Continuous training and development to help you reach your potential

**Ready to make a difference?**If you are looking for a role where you can make a real impact, where every day presents a new opportunity to improve the lives of others, then this is the job for you!

Apply now and be part of a team that strives to create a brighter future for everyone we support.

Person Specification

Qualifications

Essential

• NVQ level 5 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ivolve Care & Support

Address

95 Hitchin Road

Arlesey

Bedfordshire

SG15 6RS

Employer's website

https://ivolve.care/ (Opens in a new tab)