Senior Quality Manager - Region 3

Job summary

Elevate Care Standards as our Senior Quality Manager for Complex Care at Community Integrated Care!

This role is for our Region 3 area so candidate can be based anywhere in South of England

At Community Integrated Care, we believe in transforming lives through exceptional care. As an award winning, progressive charity, we are dedicated to providing innovative and high-quality support to individuals with more complex or intense needs and this is why we have decided to make complex care into its very own business unit. This is a really exciting opportunity to join our ever-expanding team as we commit to continuous improvement, modern technology, and a supportive work environment; Feedback we receive is that it really makes us a standout employer in the social care sector. Heres why youll love working with us:

• Innovative Approach: We champion change and innovation, utilising modern technology to enhance service delivery.
• Supportive Environment: We foster a culture of psychological safety, wellbeing, and supportive two-way communication.
• Professional Growth: We provide continuous professional development opportunities and encourage our team to grow and excel.
• Community Impact: We create meaningful partnerships in local communities, enhancing social impact and building our reputation.
• Recognition and Rewards: We value and advocate for our employees and recognise all their contributions.

Main duties of the job

Essential Criteria

• Professional Qualification: In Health and Social Care, such as a Qualified Nurse, Social Worker, or equivalent.
• Specialized Knowledge: Level 5 QCF Diploma in Adult Care (leadership and management within a health and social care setting).
• Extensive Experience: At least 3 years of experience working within a health and social care setting, preferably in a Quality/Compliance role.
• Regulatory Knowledge: Extensive knowledge of the Health and Social Care Act 2008 and associated regulations.
• Audit and Compliance: Proven experience of conducting audit and compliance inspections.
• Data Analysis: Proficient in data analysis and reporting.
• Training Experience: Experience of providing training to individuals and teams.
• Leadership Skills: Ability to lead teams, manage individual performance, and drive continuous improvement.
• Stakeholder Engagement: Skilled at influencing and negotiating with senior stakeholders.
• Communication Skills: Excellent written, oral, presentation, and communication skills.
• Problem-Solving: Ability to respond to sudden and unexpected demands with effective solutions.
• Personal Attributes: Highly self-motivated, innovative thinker, collaborative, and able to cope with rapid and sustained change.

If you are you a quality-driven leader with a passion for ensuring exceptional care, a role as our Senior Quality Manager in Complex Care could be the perfect role for you and we would love to hear from you.

About us

Join us at Community Integrated Careand be part of a team that is transforming lives every day.Apply now

If you would like a more informal conversation about the role before making a formal application, please feel free to give our Complex Care Recruitment Specialist Victoria Andrews a call on 07816 268813.

Were really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.