Job summary
Job Purpose
As a senior operational leader in the organisation the purpose of this role is to lead and secure operational grip, operationalising the organisations strategy, operating model and the budget and business plans of the board. Being accountable for the operations and financial performance of the business; proactively managing budgets, commissioners, and other local stakeholder relationships; defining and delivering operational excellence in AFG services, upholding the brand and values of AFG with customers, commissioners and the local community; growing the business according to defined and agreed contribution targets and responding to local marketing conditions.
This role is home based and involves travel within the northwest of England, we can only accept applications from residents of the northwest.
With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5 day week, supporting our employees with their work life balance.
This role is Band IV as per our structure.
Main duties of the job
Dimensions
- This post reports directly to the Director of Operations MH. The post holder is expected to fulfil the role within agreed organisational frameworks policies and procedures and within the parameters of established strategic and local priorities.
- Accountability for the operational performance sits fully with the Head of Operations MH.
- Review of performance in the post is undertaken through the agreement of budget, performance objectives and individual performance appraisal by the Director of Operations MH.
- The postholder will be responsible (on average) for up to 200 people within the local workforce.
- The size of the operating budgetary responsibility is based on income levels. This is approximately £14.5 Million.
About us
Were Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.
Were proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.
We offer a range of different services to meet an individuals needs, whether that be at one of our six Independent Hospitals or in our community-based settings. Our unique pathway supports individuals to recovery.
Managing our own Independent Hospitals alongside community services allows us to promote and support a recovery pathway no matter where an individual is with their mental health journey; we can tailor the care and support a person receives to their individual wants and needs.
Were passionate about encouraging people to use their voice and work collaboratively to co-design new services and experiences. We do this by involving people right at the very beginning, actively seeking insight and expert knowledge on what works best.
We offer a range of different therapies depending on personal requirements. We believe psychological therapy should be part of any treatment offered as part of someones pathway to recovery.
We specialise incognitive behaviour therapyfor psychosis. Research has shown this form of therapy continues to have the best evidence base as an adjunctive treatment.
Job description
Job responsibilities
Job Title - Head of Operations Independent Hospitals
Reports to - Director of Operations MH
Responsible for -All operational resources for the Independent Hospitals; full operational, financial performance, and budgetary accountability for contracts and services as agreed with the Director of Operations MH
Direct reports are Registered Managers, however the post holder will be ultimately responsible for all operational management team structures and performance.
Principle Accountabilities
Leadership
Job description
Job responsibilities
Job Title - Head of Operations Independent Hospitals
Reports to - Director of Operations MH
Responsible for -All operational resources for the Independent Hospitals; full operational, financial performance, and budgetary accountability for contracts and services as agreed with the Director of Operations MH
Direct reports are Registered Managers, however the post holder will be ultimately responsible for all operational management team structures and performance.
Principle Accountabilities
Leadership
Person Specification
Experience
Essential
- Experience
- Operational experience in a Mental Health care environment with at least 3 years experience in a senior operations/professional leadership role.
- Quality and change management work in a range of environments.
- Experience of quality improvement frameworks, ensuring consistent application and monitoring.
- Experience of working autonomously with a high workload.
- Leading successful teams i,e, practice based/operational.
- Holding others to account/line management of first line managers or equivalent.
- Handling complex and competing priorities.
- Deputising in a senior leadership role.
- Contract management and Conflict resolution
- Managing operating activities and staff across multiple locations
- Managing multiple and complex projects with differing deadlines and reporting requirements
- Evidence of developing existing and new services, working collaboratively with key stakeholders and commissioners
- Successful track record of managing best practice delivery of services and of setting, reviewing and delivering operational quality standards
- Proven track record of business planning, budget holding and cost management, with a commitment to deliver a balanced budget
- Setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIs
- Skills
- Managing a large multi-disciplinary, complex team- encouraging, developing and inspiring
- Providing professional leadership
- Ability to working flexibly, under pressure and to meet demanding and often competing deadlines
- Strategic thinker with the ability to cascade strategic vision through to operational plans and delivery schedules
- Excellent stakeholder engagement and relationship management skills
- Understanding of regulatory frameworks
- Able to identify and explore new and innovative ways of working which improve performance and operational effectiveness whilst furthering our business aims.
- Excellent analytical and reporting skills.
- Strong interpersonal and communication skills and the ability to deal with a diverse range of people often in a pressurised environment.
- Solves problems by self and through others.
- Business and operational planning.
- Quality improvement techniques.
- Effective communication and organisation.
- Managing effective change.
- Excellent verbal and non verbal communications skills i.e. report writing.
- Presentations and basic media handling skills.
- Ability to network at all levels.
- Ability to use digital systems and related computer-based packages.
- Ability to prioritising work appropriately and delegate accordingly.
Qualifications
Essential
- Qualifications & Training
- Possession of a leadership/management or related qualification at Level 5 or above.
Person Specification
Experience
Essential
- Experience
- Operational experience in a Mental Health care environment with at least 3 years experience in a senior operations/professional leadership role.
- Quality and change management work in a range of environments.
- Experience of quality improvement frameworks, ensuring consistent application and monitoring.
- Experience of working autonomously with a high workload.
- Leading successful teams i,e, practice based/operational.
- Holding others to account/line management of first line managers or equivalent.
- Handling complex and competing priorities.
- Deputising in a senior leadership role.
- Contract management and Conflict resolution
- Managing operating activities and staff across multiple locations
- Managing multiple and complex projects with differing deadlines and reporting requirements
- Evidence of developing existing and new services, working collaboratively with key stakeholders and commissioners
- Successful track record of managing best practice delivery of services and of setting, reviewing and delivering operational quality standards
- Proven track record of business planning, budget holding and cost management, with a commitment to deliver a balanced budget
- Setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIs
- Skills
- Managing a large multi-disciplinary, complex team- encouraging, developing and inspiring
- Providing professional leadership
- Ability to working flexibly, under pressure and to meet demanding and often competing deadlines
- Strategic thinker with the ability to cascade strategic vision through to operational plans and delivery schedules
- Excellent stakeholder engagement and relationship management skills
- Understanding of regulatory frameworks
- Able to identify and explore new and innovative ways of working which improve performance and operational effectiveness whilst furthering our business aims.
- Excellent analytical and reporting skills.
- Strong interpersonal and communication skills and the ability to deal with a diverse range of people often in a pressurised environment.
- Solves problems by self and through others.
- Business and operational planning.
- Quality improvement techniques.
- Effective communication and organisation.
- Managing effective change.
- Excellent verbal and non verbal communications skills i.e. report writing.
- Presentations and basic media handling skills.
- Ability to network at all levels.
- Ability to use digital systems and related computer-based packages.
- Ability to prioritising work appropriately and delegate accordingly.
Qualifications
Essential
- Qualifications & Training
- Possession of a leadership/management or related qualification at Level 5 or above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
