Referral & Assessment Manager

Job summary

To manage, co-ordinate and monitor all informal and formal referrals and expression of interest for services within allocated region/division.

You will be employed on a hybrid basis and work in a specific region/division however you may also be expected to support in other regions/divisions when required.

Main duties of the job

• Monitoring current service vacancies and be aware of potential vacancies
• Develop a pipeline of referral approaches that promote our core services
• Monitor & respond to referrals from various external sites and through direct contact
• Have access to relevant and up to date marketing packs for each service
• Maintain a current tracking system to enable clarity of referrals
• Produce regular and timely reports on referral activity
• Co-ordinate internal referral meetings to ensure that the service team are best placed to welcome any new referral
• Lead on assessments for new referrals, working alongside the service
• Complete and submit the needs assessment, with relevant support package which includes costings
• Provide transition support when a new referral is confirmed to ensure that the service is able to deliver a smooth transition
• Build effective relationships with commissioners, Stakeholders and attendance at provider forums
• Seek new opportunities to grow services including analysing referral data to understand any localised commissioning needs
• Enable a solution focused approach to referrals and transition to ensure all barriers to delivering new support are removed
• Ensure that contract and agreement documentation is present for new referrals

About us

Here at Swanton, we are looking for people who share our Ethos and are able to apply these to the work that they do. At the heart of our ethos are five values, that underpin the PRIDE we take in our services.

Potential, Responsibility, Integrity, Diversity, Empathy

You will need to be adaptable and flexible with excellent communication skills and able to work as part of our team.

What we can offer:

• Refer a friend schemewe know that amazing people often know fantastic people and you will receive £400 each time a successful referral is made.
• Golden Helloreceive a £100 bonus if you complete your e-learning prior to your start date.
• Long service awardswe recognise your contribution to the team and award long service.
• Employee benefits appstay connected to our community, receive discounts across everyday and luxury shops, access information about learning & development opportunities.
• Pension and life coverauto enroll into our pension scheme and entitled to the death in service benefit.
• Funded social care qualificationsearn whilst you learn! we aim to develop our own talent, giving you the opportunity to develop your career with Swanton.
• Trained mental health first aiders & EAPfree confidential access to 24hr assistance program for counselling, advice and support

You will be required to undergo relevant pre-employment checks including an enhanced DBS check.