Job summary
Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
We'd like you to join us as a Quality Improvement Lead, working as part of our internal Quality and Compliance team to lead and continually improve quality across the Group, ensuring that robust systems of governance are fully embedded.
Reporting to the Head of Quality and Compliance, you will be accountable for developing and driving the Groups quality strategy, promoting the highest standards of care and supporting services to achieve the key quality objective that all services are rated a minimum of Good or demonstrate measurable improvement. You will also play a lead part in delivering group-wide programmes of quality improvement.
Main duties of the job
You will work closely with services in our North region, with regular travel to support and visit sites as required. A key focus of this role is providing high-quality support, challenge and coaching to Registered Managers and Operations Directors, enabling them to develop personally and professionally, build positive and resilient leadership mindsets, and take ownership of quality within their services.
This position is ideally suited to candidates with strong social care and/or community-based experience, who are passionate about quality improvement and culture change within regulated services. You should have experience working in or with registered care providers, ideally in a corporate quality improvement role, and we welcome applications from nurses and Allied Health Professionals with a social care or community-based background, preferably in learning disability, mental health, or neuro-rehabilitation services.
About us
Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.
Job description
Job responsibilities
What you'll be working:
Our standard working hours for this role are 37.5 hours per week, Monday to Friday, and the postholder will be required to work remotely with frequent travel to ACG sites located in our North region.
We understand the importance of a positive work-life balance, and therefore, if you require some flexibility to better suit your personal or professional needs, we encourage you to discuss this with us, and we will do our best to accommodate your preferences where possible.
What you'll be doing:
- Offer vision and direction in relation to quality strategy and priorities.
- Provide creative and visible leadership for the quality agenda across the Group.
- Develop an annual workplan for quality assurance, monitoring and improvement.
- Work proactively with Executive, operational and central colleagues to ensure services maintain a state of readiness for CQC and other regulator inspections.
- Provide expertise to the operational Regions/Divisions regarding best practice methodologies, regulatory requirements and national policy requirements.
- Frequently review the relevant Power BI quality data intelligence reports and information for respective services and escalate and respond accordingly.
- Develop and implement effective quality assurance monitoring and governance processes.
- Formulate and plan Group wide programmes of quality improvement activity and actively seek and lead opportunities to promote quality improvement across the Group.
- Design, deliver and participate in quality-related training as necessary for the role.
- Promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of learning lessons and continuous improvement.
- Visit services regularly to undertake reviews and to identify best practice or challenges that require addressing as part of the Service Improvement Plan (eSIP).
- Review eSIPs and support registered managers as required.
- Maintain an overview of safety incidents and other sources of data and intelligence to extract relevant themes for learning and dissemination. To undertake thematic reviews as required.
- Undertake relevant project work where required to drive improvement.
- Oversee compliance with audits, risk registers and ensuring risks are escalated to the regional risk register as appropriate.
- Be accessible and approachable to families and patients/residents/clients and develop innovative systems and processes to engage and obtain feedback.
- Develop and promote a culture of co-production where those we care for and their families are experts in their care.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Benefits Hub giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
- and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Job description
Job responsibilities
What you'll be working:
Our standard working hours for this role are 37.5 hours per week, Monday to Friday, and the postholder will be required to work remotely with frequent travel to ACG sites located in our North region.
We understand the importance of a positive work-life balance, and therefore, if you require some flexibility to better suit your personal or professional needs, we encourage you to discuss this with us, and we will do our best to accommodate your preferences where possible.
What you'll be doing:
- Offer vision and direction in relation to quality strategy and priorities.
- Provide creative and visible leadership for the quality agenda across the Group.
- Develop an annual workplan for quality assurance, monitoring and improvement.
- Work proactively with Executive, operational and central colleagues to ensure services maintain a state of readiness for CQC and other regulator inspections.
- Provide expertise to the operational Regions/Divisions regarding best practice methodologies, regulatory requirements and national policy requirements.
- Frequently review the relevant Power BI quality data intelligence reports and information for respective services and escalate and respond accordingly.
- Develop and implement effective quality assurance monitoring and governance processes.
- Formulate and plan Group wide programmes of quality improvement activity and actively seek and lead opportunities to promote quality improvement across the Group.
- Design, deliver and participate in quality-related training as necessary for the role.
- Promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of learning lessons and continuous improvement.
- Visit services regularly to undertake reviews and to identify best practice or challenges that require addressing as part of the Service Improvement Plan (eSIP).
- Review eSIPs and support registered managers as required.
- Maintain an overview of safety incidents and other sources of data and intelligence to extract relevant themes for learning and dissemination. To undertake thematic reviews as required.
- Undertake relevant project work where required to drive improvement.
- Oversee compliance with audits, risk registers and ensuring risks are escalated to the regional risk register as appropriate.
- Be accessible and approachable to families and patients/residents/clients and develop innovative systems and processes to engage and obtain feedback.
- Develop and promote a culture of co-production where those we care for and their families are experts in their care.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Benefits Hub giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
- and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Person Specification
Experience
Essential
- Extensive and highly specialist knowledge across a range of disciplines underpinned by theoretical knowledge and significant management and leadership experience
- Broad operational knowledge and understanding of clinical governance systems within social care or community-based service accompanied by management and leadership experience in this field
- Ability to take a strategic overview, whilst applying a high attention to detail
- Ability to develop and communicate a long-term vision for patient/resident experience and convert that into plans, objectives and deliverables
- Strong analytical skills, with the ability to interpret complex data and resolve multifaceted issues
- Experience in a senior quality-focused role, ideally with direct responsibility for both strategic and operational leadership
- Demonstrable experience of driving improvement in the quality and experience of health and/or social care services, particularly within community or residential settings
- Experience of strategy and policy development, report writing and presenting information to senior stakeholders
- Confident at chairing meetings and/or leading project or working groups
- Experience of delivering presentations to senior audiences and influencing at senior level
- Experience of leading and overseeing organisation-wide initiatives and change programmes
Person Specification
Experience
Essential
- Extensive and highly specialist knowledge across a range of disciplines underpinned by theoretical knowledge and significant management and leadership experience
- Broad operational knowledge and understanding of clinical governance systems within social care or community-based service accompanied by management and leadership experience in this field
- Ability to take a strategic overview, whilst applying a high attention to detail
- Ability to develop and communicate a long-term vision for patient/resident experience and convert that into plans, objectives and deliverables
- Strong analytical skills, with the ability to interpret complex data and resolve multifaceted issues
- Experience in a senior quality-focused role, ideally with direct responsibility for both strategic and operational leadership
- Demonstrable experience of driving improvement in the quality and experience of health and/or social care services, particularly within community or residential settings
- Experience of strategy and policy development, report writing and presenting information to senior stakeholders
- Confident at chairing meetings and/or leading project or working groups
- Experience of delivering presentations to senior audiences and influencing at senior level
- Experience of leading and overseeing organisation-wide initiatives and change programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
