Job responsibilities
About the Role
As Service Manager, you will be responsible for driving clinical and operational excellence across a complex, multi-disciplinary service that includes specialist inpatient neurorehabilitation, tracheostomy care, and private inpatient and outpatient services. You will lead a highly skilled team to ensure that patients experience exceptional, person-centred care driven by measurable outcomes.
Your leadership will embed a culture of quality, continuous improvement, and innovation through the use of cutting-edge assistive technologies, including those from Thor Technologies – Arm Motus, Antigravity Treadmill, Lunar, and the DST Ramp – helping patients achieve their maximum potential.
Whilst an established provider of neurorehabilitation, service is due to Go Live this year to join the Active Neuro Division, bringing together our national portfolio of neurorehabilitation centres.
https://active-neuro.co.uk/
What you'll be working:
37.5 Hours - Monday to Friday
As Service Manager you will also be part of the on-call rota and be expected to attend for any emergencies.
The Role:
Key Responsibilities
- Provide strategic and operational leadership for the Hunters Moor Neurological Rehabilitation Centre ensuring delivery of high-quality, safe, and person-centred care.
- Ensure full compliance with all CQC regulatory standards, driving excellence in governance and service improvement.
- Embed robust quality assurance frameworks, monitor outcome measures, and promote a culture of accountability and continuous improvement.
- Oversee complex clinical pathways, including specialist tracheostomy and neurorehabilitation programs.
- Lead and inspire a multi-professional team to achieve outstanding patient outcomes and exceptional employee engagement.
- Develop and expand private healthcare inpatient and outpatient services, ensuring sustainable growth and service excellence.
- Maintain existing relationships with the local ICB, but also develop and promote new relationships with internal and external Case Managers, insurers and solicitors.
- Oversee the development and maintenance of a high quality, cutting edge environment.
About you:
We’re looking for a compassionate and commercially astute leader with experience in private healthcare management. You’ll be confident in regulatory compliance, service development, and team leadership—ready to inspire others while keeping those in our care at the centre of all decisions. For this role, you’ll need:
- A legal right to work in the UK
- Proven experience in leading complex healthcare services within specialist care environments.
- Excellent understanding of the CQC regulatory framework and demonstrable success in achieving and maintaining compliance.
- Track record of embedding a quality-first culture and delivering measurable service improvements.
- Strong leadership and people management skills, with the ability to manage and motivate multidisciplinary teams.
- Experience in private healthcare, including the design and delivery of private inpatient and outpatient services and we would welcome conversations with those working within Private Acute Hospital settings.
- Passion for patient-centred care, innovation, and use of assistive and digital technologies to improve outcomes.
Why Join Us?
At Active Care Group, we are dedicated to empowering individuals through outstanding specialist rehabilitation and care. You’ll be joining a national organisation recognised for its clinical expertise, innovation, and commitment to excellence.
This is your opportunity to shape the future of neurorehabilitation in Birmingham — leading a dynamic team, transforming care pathways, and making a difference every day.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Paid NMC Renewal
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
