Job summary
Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
We'd like you to join us as a Systems Trainer at Active Care Group. This role is remote, with lot's of travel to sites and offices.
Main duties of the job
The role of Systems Trainer within the IT Team is one that will enhance the system training, assisting in providing support, advice, guidance and continued development of IT applications and systems within the company.
This is a responsible and demanding role, as part of the training function within the IT Team, and requiring: effective collaboration with operations across the business; the ability to assist in the design & development of system training packages, communicating and motivating in-house teams to onboard with new and improving technology driven business change.
About us
Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.
Job description
Job responsibilities
What you'll be doing:
- Facilitate & enhance the provision of onsite Systems Training and Systems Implementation across the group. Systems include, but are not restricted to: EPR, Incident Reporting, HR system and workforce planning
- Be involved in the design of training packages & training materials for ‘Train The Trainer’ purposes & end users throughout the business
- Provide training representation within projects
- Writing clear, accurate, and easy-to-understand instructions, user guides, FAQs, tutorials, and other support materials.
- Identify and document best practices as part of ongoing process to increase efficiencies
- Facilitate UAT testing for end user experience
- Provide support during parallel runs prior to Go-Live
- Provide monthly reports & analysis on training delivered by the IT team, & escalate any areas of concern
What you'll have:
- Demonstrating excellent customer service and support
- Excellent written and communication skills
- Sound decision making skills
- Knowledge and experience of dealing with escalation routes when problems arise
- On-going development and continuous improvement of technology products
- Drive effective change management initiatives
- Make constructive contributions and collaborate with others to achieve common goals
- Ability to produce high quality documentation
- Use of Microsoft Sway and Clip Champ video editing tools
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Job description
Job responsibilities
What you'll be doing:
- Facilitate & enhance the provision of onsite Systems Training and Systems Implementation across the group. Systems include, but are not restricted to: EPR, Incident Reporting, HR system and workforce planning
- Be involved in the design of training packages & training materials for ‘Train The Trainer’ purposes & end users throughout the business
- Provide training representation within projects
- Writing clear, accurate, and easy-to-understand instructions, user guides, FAQs, tutorials, and other support materials.
- Identify and document best practices as part of ongoing process to increase efficiencies
- Facilitate UAT testing for end user experience
- Provide support during parallel runs prior to Go-Live
- Provide monthly reports & analysis on training delivered by the IT team, & escalate any areas of concern
What you'll have:
- Demonstrating excellent customer service and support
- Excellent written and communication skills
- Sound decision making skills
- Knowledge and experience of dealing with escalation routes when problems arise
- On-going development and continuous improvement of technology products
- Drive effective change management initiatives
- Make constructive contributions and collaborate with others to achieve common goals
- Ability to produce high quality documentation
- Use of Microsoft Sway and Clip Champ video editing tools
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Person Specification
Experience
Essential
- Demonstrating excellent customer service and support
- Excellent written and communication skills
- Sound decision making skills
Person Specification
Experience
Essential
- Demonstrating excellent customer service and support
- Excellent written and communication skills
- Sound decision making skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
