Credit Controller

Job description

Job responsibilities

What you'll be doing:

• To work across internal systems and associated records in invoicing, accounting and associated system

• Analysis of invoicing and payment data to ensure correct application of receipts to invoices and reduce unapplied cash

• Identify genuine arrears and take effective recovery action through to payment and allocation

• Identifying and making the necessary adjustments to correct billing errors.

• Investigate and reconcile historic cash postings that remain unallocated & to correctly allocate them to account

• Reduce historic unapplied cash

• Investigating customer queries effectively and efficiently via telephone and / or email.

• Liaise with sites and regional teams where necessary to obtain relevant information.

• Identify potential bad debt and report to the Credit and Fees Manager – making recommendations and producing admin for Credit notes / write-off or escalation to third parties

• Reporting and analysis of the historic debtor’s ledger to the Credit and Fees Manager – making recommendations for action / improvement

• Supporting colleagues with complex queries.

What you'll have:

• Ability to apply an effective collections / dunning process

• Experience of dealing with Local Authorities and the NHS in a finance-based role.

• CICM Level 2 Qualification or similar (desirable)

Experience

• Previous experience in healthcare sector is desirable.

• High level of accuracy and good attention to detail.

• Proficient with the use of MS Excel to an excellent standard.

• Experience with use of Collections / Accounting systems – ideally SAGE Intacct.

• Confident in reporting financial data and analysis.

• Experience of working to tight deadlines.

• Proven track record in collections or credit control.

• Experience of analysing data across multiple platforms.

• Experience with reconciliations and resolving complex billing queries quickly and efficiently.

• Positive enthusiastic approach with a can-do attitude to problem solving.

• Well organised and able to prioritise workload.

• Ability to work on own initiative and confident in ability.

• Strong communication skills, including ability to build relations internally and externally.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Qualifications

Essential

• Ability to apply an effective collections / dunning process
• Experience of dealing with Local Authorities and the NHS in a finance-based role.

Desirable

• CICM Level 2 Qualification or similar (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Active Care Group

Address

Darlington - Support Office

Darlington

County Durham

DL1 4PT

Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)