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Active Care Group

Collections Project Assistant (6 Month FTC)

The closing date is 03 November 2025

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Job summary

Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We'd like you to join us as a Collections Project Assistant on a 6 month fixed term contract in our finance team in Darlington.

Main duties of the job

Active Care Group provides a shared service centre for Finance to support the national operations of the business that extends to 4 Divisions of activities which operate in various aspects of the Health Care sector. One of the Divisions have requested the increased use of the shared services for 5 additional businesses. The task for this project-based role is work in collaboration with the new businesses to: Document existing As Is credit control processes Document the To Be Understand the key contacts in the client base in order to ensure data and information is sufficient in order to maximise collections Record and embed the new processes into the existing teams (supporting where required) This comes at a time where there is considerable change in the existing collections team and systems that need documentation. It is an aspiration that this resource will enable the absorption of new portfolios, but the developed process documentation will be extended into wider portfolios. The Credit Control Team: Credit Controllers work collaboratively across a range of stakeholders in their customer portfolios, colleagues in Finance and the business community. Their primary task will be to analyse and resolve issues related to outstanding fees. Credit Controllers report to a supervisor / Credit & Fees Manager depending on seniority and organisation for the portfolio.

About us

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.

Details

Date posted

03 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Home or remote working

Reference number

009512

Job locations

Darlington - Support Office

Darlington

County Durham

DL1 4PT


Job description

Job responsibilities

This is a 6 month project to work with the business stakeholders and to embed new systems and processes into the new client portfolios.

What you'll be working:

This position is full time, 37.5 hours per week. The role is hybrid, working 3 days in the Morton House Office and 2 days working from home.

 

What you'll have:

  • Knowledge of an effective collections / dunning process
  • Dealing effectively with customers and business management
  • Team working
  • CICM Level 2 Qualification or similar (desirable)
  • Previous experience in healthcare sector is desirable.
  • Project and change management
  • High level of accuracy and good attention to detail.
  • Strong working knowledge of Microsoft Office Suite, including advanced proficiency in Excel
  • Experience with use of Collections / Accounting systems – ideally SAGE Intacct.
  • Confident in reporting financial data and analysis.
  • Proven track record in collections or credit control.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.

What to look forward to:

  • 25 days plus bank holidays
  • Birthday off
  • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  • Active Reward App giving discounts and savings on your weekly shop
  • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  • A Nest Personal Pension account
  • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
  • We recognise outstanding Active Behaviours via the Active Awards programme
  • Enhanced Sick & Maternity Pay benefits
  • Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
  • ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Job description

Job responsibilities

This is a 6 month project to work with the business stakeholders and to embed new systems and processes into the new client portfolios.

What you'll be working:

This position is full time, 37.5 hours per week. The role is hybrid, working 3 days in the Morton House Office and 2 days working from home.

 

What you'll have:

  • Knowledge of an effective collections / dunning process
  • Dealing effectively with customers and business management
  • Team working
  • CICM Level 2 Qualification or similar (desirable)
  • Previous experience in healthcare sector is desirable.
  • Project and change management
  • High level of accuracy and good attention to detail.
  • Strong working knowledge of Microsoft Office Suite, including advanced proficiency in Excel
  • Experience with use of Collections / Accounting systems – ideally SAGE Intacct.
  • Confident in reporting financial data and analysis.
  • Proven track record in collections or credit control.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.

What to look forward to:

  • 25 days plus bank holidays
  • Birthday off
  • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  • Active Reward App giving discounts and savings on your weekly shop
  • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  • A Nest Personal Pension account
  • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
  • We recognise outstanding Active Behaviours via the Active Awards programme
  • Enhanced Sick & Maternity Pay benefits
  • Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
  • ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Person Specification

Qualifications

Essential

  • CICM Level 2 Qualification or similar (desirable)
Person Specification

Qualifications

Essential

  • CICM Level 2 Qualification or similar (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Active Care Group

Address

Darlington - Support Office

Darlington

County Durham

DL1 4PT


Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Active Care Group

Address

Darlington - Support Office

Darlington

County Durham

DL1 4PT


Employer's website

https://activecaregroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruiter

Rebecca Sillery

rebecca.sillery@activecaregroup.co.uk

Details

Date posted

03 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Home or remote working

Reference number

009512

Job locations

Darlington - Support Office

Darlington

County Durham

DL1 4PT


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