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Avery Healthcare Group Ltd.

Receptionist

The closing date is 02 December 2025

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Job summary

This receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK, offers a great opportunity to provide high-quality customer service as the first point of contact within the home. With a focus on supporting the care team and residents, the successful candidate will have excellent communication skills, a positive and welcoming attitude, and experience in problem-solving and client complaints.

Main duties of the job

As a receptionist at Avery Healthcare, your primary responsibilities will be to offer professional, high-quality customer service to residents, visitors, and staff. You will be the first point of contact, answering the telephone, responding to enquiries, and redirecting calls as needed. Additionally, you will be responsible for completing reception-related administration, maintaining databases, and providing administrative assistance to the General Manager. Maintaining the tidiness of the reception area and liaising with the Housekeeping team to ensure high standards are also part of this role.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. The company is passionate about creating meaningful experiences for both residents and employees, with a vision of "creating meaningful lives together." Avery operates over 100 homes across the country, offering exceptional care and a supportive, inspiring environment where team members feel valued and empowered.

Details

Date posted

03 October 2025

Pay scheme

Other

Salary

£12.22 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

1395281473

Job locations

Avery Healthcare

Knowle

B93 9LQ


Job description

Job responsibilities

Package Description:

Shift Details: weekends only

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

  • Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
  • Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
  • Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

  • Have excellent communication skills both verbal and written.
  • Be confident in using computers.
  • Have a positive,friendly,and welcoming attitude.
  • Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description

Job responsibilities

Package Description:

Shift Details: weekends only

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

  • Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
  • Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
  • Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

  • Have excellent communication skills both verbal and written.
  • Be confident in using computers.
  • Have a positive,friendly,and welcoming attitude.
  • Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

  • To be successful in this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude is essential, as is previous exposure to problem-solving and client complaints.
Person Specification

Qualifications

Essential

  • To be successful in this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude is essential, as is previous exposure to problem-solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Knowle

B93 9LQ


Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Knowle

B93 9LQ


Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Avery Healthcare

Recruitment@averyhealthcare.co.uk

Details

Date posted

03 October 2025

Pay scheme

Other

Salary

£12.22 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

1395281473

Job locations

Avery Healthcare

Knowle

B93 9LQ


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