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Avery Healthcare Group Ltd.

Customer Service Advisor

The closing date is 17 October 2025

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Job summary

This role as a Customer Service Advisor at Avery Healthcare in Nuneaton involves providing a positive and welcoming public image at the first point of contact, both in person and by telephone. The successful candidate will be responsible for the reception area, supporting with show rounds, and actively following up and managing sales enquiries through to admissions.

Main duties of the job

As a Customer Service Advisor, your focus will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Other responsibilities will include being responsible for the reception area and ensuring it is always presented to a high standard, supporting with the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and team members, offering exceptional care across their growing network of over 100 homes. Avery is committed to building a supportive and inspiring environment where employees feel valued and empowered every day.

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

£12.22 a year

Contract

Permanent

Working pattern

Part-time

Reference number

1364231436

Job locations

Avery Healthcare

Nuneaton

CV10 7AD


Job description

Job responsibilities

Package Description:

Shift Details - Two week rolling rota, includes alternate weekends

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.

Other responsibilities will include:

  • Being responsible for the reception area and ensure it is always presented to a high standard.
  • Supporting with the process of show rounds.
  • Actively following up and manage any sales enquiries through to admissions.
  • Assisting the Home Administrator as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

  • Have effective interpersonal skills and professional telephone manner.
  • Be computer literate with a good working knowledge of MS Suite.
  • Demonstrate a positive attitude to all residents and visitors.
  • Ideally have previous experience in working in a customer service role for a minimum of two years.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description

Job responsibilities

Package Description:

Shift Details - Two week rolling rota, includes alternate weekends

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.

Other responsibilities will include:

  • Being responsible for the reception area and ensure it is always presented to a high standard.
  • Supporting with the process of show rounds.
  • Actively following up and manage any sales enquiries through to admissions.
  • Assisting the Home Administrator as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

  • Have effective interpersonal skills and professional telephone manner.
  • Be computer literate with a good working knowledge of MS Suite.
  • Demonstrate a positive attitude to all residents and visitors.
  • Ideally have previous experience in working in a customer service role for a minimum of two years.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

  • To be successful in this role, you will need effective interpersonal skills and a professional telephone manner, be computer literate with a good working knowledge of MS Suite, demonstrate a positive attitude to all residents and visitors, and ideally have previous experience in a customer service role for a minimum of two years.
Person Specification

Qualifications

Essential

  • To be successful in this role, you will need effective interpersonal skills and a professional telephone manner, be computer literate with a good working knowledge of MS Suite, demonstrate a positive attitude to all residents and visitors, and ideally have previous experience in a customer service role for a minimum of two years.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Nuneaton

CV10 7AD


Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Nuneaton

CV10 7AD


Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Avery Healthcare

Recruitment@averyhealthcare.co.uk

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

£12.22 a year

Contract

Permanent

Working pattern

Part-time

Reference number

1364231436

Job locations

Avery Healthcare

Nuneaton

CV10 7AD


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Avery Healthcare Group Ltd.'s privacy notice (opens in a new tab)