Concierge - Bank

Job description

Job responsibilities

Package Description:

Shift details: Bank contract, hours may vary

At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge.

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification

Qualifications

Essential

• To be successful in this role, you should possess effective written and verbal communication skills, the ability to handle multiple priorities, and good organisational skills. Previous experience in a customer service position is preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Esher Manor Care Home, 42 Copsem Lane, Esher, Surrey

KT10 9HJ

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)