Nouvita Limited

Expert by Experience - Flexible Working

The closing date is 01 October 2025

Job summary

If you have inpatient mental health experience in the last 5 years either informally or having been detained or have been the main carer for someone who has had an inpatient admission in the last 3 years, we would love to hear from you!

This is an excellent opportunity to draw on your own experiences to make a positive difference in the lives of people using mental health services. This critical role will enable you to support inclusion and co-production within the Hospital Service, as well as serve as a vital link between patients and the clinical and management teams.

You will lead our approach to sharing and valuing lived experience, and support our approach to carer and family involvement.

This is a new postwhile it comes with clear parameters and expectations, there will be room to shape and develop the role and build strong relationships with key stakeholders and partners.

Main duties of the job

Working with the Senior Management Team (SMT) to achieve core objectives. This role is located in Baldock Manor Hospital.

About us

Baldock Manor Hospital is situated in Baldock, North Hertfordshire. Accessible by Road via the A1, A10 and A505 as well as by train on the Kings Cross to Cambridge line which is approximately a 15 minute walk away.

Mental health care delivery at Baldock Manor is supported by a full MDT of Consultant and associate specialist Psychiatrists, RMN and RNLD Nurses, a Psychology and Occupational Health team as well as a dedicated team of support workers and support services.

Baldock Manor is a 40-bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards.Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation.Our acute wards care for older adults, usually 50 years or older, who need a short-term hospital stay, where we can stabilise their mental health. The average stay in our acute wards is less than forty days.

Nouvita Healthcare is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to recruitment@nouvita.co.uk

Date posted

20 August 2025

Pay scheme

Other

Salary

£14 an hour + Benefits

Contract

Permanent

Working pattern

Flexible working

Reference number

L0012-25-0014

Job locations

Baldock Manor

4 London Road

Baldock

Hertfordshire

SG7 6ND

Job description

Job responsibilities

Working with the Senior Management Team (SMT) to achieve the following core objectives:

Work with people from admission to discharge
Help patients/carers understand the inpatient system and processes provide clear, easy-to-understand information
Empower patients to access info and take part in planning
Have knowledge and networks of the local area to support people with information and signposting
To be a point of liaison with the Unit on patient matters, specifically quality improvement initiatives to enable more robust and inclusive engagement.
Help patients raise concerns and escalate when needed

Job description

Job responsibilities

Working with the Senior Management Team (SMT) to achieve the following core objectives:

Work with people from admission to discharge
Help patients/carers understand the inpatient system and processes provide clear, easy-to-understand information
Empower patients to access info and take part in planning
Have knowledge and networks of the local area to support people with information and signposting
To be a point of liaison with the Unit on patient matters, specifically quality improvement initiatives to enable more robust and inclusive engagement.
Help patients raise concerns and escalate when needed

Person Specification

Person Specification:

Essential

Ideally, you should be able to demonstrate:
Strong communication skills you'll work closely with people in mental health crisis or recovery
A good listener able to hear others views and give them space to express themselves without judgement or opinion
Comfortable using Word and email
A respectful, dignity-led approach to working with others
Ability to contribute to hospital policy reviews

Person Specification

Person Specification:

Essential

Ideally, you should be able to demonstrate:
Strong communication skills you'll work closely with people in mental health crisis or recovery
A good listener able to hear others views and give them space to express themselves without judgement or opinion
Comfortable using Word and email
A respectful, dignity-led approach to working with others
Ability to contribute to hospital policy reviews

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nouvita Limited

Address

Baldock Manor

4 London Road

Baldock

Hertfordshire

SG7 6ND

Employer's website

https://nouvita.co.uk/ (Opens in a new tab)

Employer details

Employer name

Nouvita Limited

Address

Baldock Manor

4 London Road

Baldock

Hertfordshire

SG7 6ND

Employer's website

https://nouvita.co.uk/ (Opens in a new tab)