Job summary
Are you an organised, empathetic, and efficient administrator looking to make a real difference in peoples lives? Were seeking aMedical Administratorto join our warm and welcoming team at Baldock Manor, a respected psychiatric hospital dedicated to providing exceptional mental health care in a supportive and inclusive environment.
At Baldock Manor, we pride ourselves on creating a safe, respectful, and caring atmosphere for both our patients and our staff. Our team works closely together to support individuals on their journey to recovery, and we believe administrative excellence is key to our high-quality care.
In this pivotal role, you will ensure seamless day-to-day operations while contributing to the delivery of high-quality care in a fast-paced healthcare environment. You will excel at juggling multiple priorities, delivering results with professionalism, efficiency, and attention to detail.
Main duties of the job
Key Responsibilities include:
- First Point of Contact,Appointment Coordination,Meeting Support,Document Management,RecordsSystem Management,Data Protection & Confidentiality,Team Collaboration,Front Desk Support.
About us
Baldock Manor is a 40-bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards. Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation.Our acute wards care for older adults, usually 55 years or older, who need a short-term hospital stay, where we can stabilise their mental health. The average stay in our acute wards is less than forty days.
Our focus is recovery for our patients with quality care and measurable outcomes at the centre of all we do. Baldock Manor boasts a full MDT with Nursing, Psychiatry, Psychology and Occupational Therapy practitioners on site as well as a very able team of Senior support workers, support works, Therapies assistants and more.
Nouvita Healthcare is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request torecruitment@nouvita.co.uk
Job description
Job responsibilities
Key Responsibilities include:
- First Point of Contact:Serve as the primary liaison for the clinician, managing and screening all incoming calls, scheduling appointments, and handling referrals to other healthcare providers with efficiency and discretion.
- Appointment Coordination:Arrange consultations, tests, scans, and other appointments, ensuring effective calendar management to optimize the clinician's productivity.
- Meeting Support:Accurately record and transcribe minutes during key meetings, such as HR investigations, clinical governance sessions, and other high-level discussions.
- Document Management:Prepare and transcribe a variety of documents, including medical reports, patient histories, summaries, manuscripts, and correspondence from dictations and notes.
- Records System Management:Develop, maintain, and streamline filing and retrieval systems for patient records, meeting notes, and critical documentation to ensure rapid access and comprehensive historical records.
- Data Protection & Confidentiality:Uphold stringent confidentiality standards, safeguarding patient information and adhering to all relevant data protection protocols.
- Team Collaboration:Collaborate with other secretarial and administrative staff to ensure smooth communication across the team and provide coverage during absences as needed.
- Front Desk Support:Occasionally assist with front-of-house duties, delivering a warm, professional experience for patients and visitors.
Job description
Job responsibilities
Key Responsibilities include:
- First Point of Contact:Serve as the primary liaison for the clinician, managing and screening all incoming calls, scheduling appointments, and handling referrals to other healthcare providers with efficiency and discretion.
- Appointment Coordination:Arrange consultations, tests, scans, and other appointments, ensuring effective calendar management to optimize the clinician's productivity.
- Meeting Support:Accurately record and transcribe minutes during key meetings, such as HR investigations, clinical governance sessions, and other high-level discussions.
- Document Management:Prepare and transcribe a variety of documents, including medical reports, patient histories, summaries, manuscripts, and correspondence from dictations and notes.
- Records System Management:Develop, maintain, and streamline filing and retrieval systems for patient records, meeting notes, and critical documentation to ensure rapid access and comprehensive historical records.
- Data Protection & Confidentiality:Uphold stringent confidentiality standards, safeguarding patient information and adhering to all relevant data protection protocols.
- Team Collaboration:Collaborate with other secretarial and administrative staff to ensure smooth communication across the team and provide coverage during absences as needed.
- Front Desk Support:Occasionally assist with front-of-house duties, delivering a warm, professional experience for patients and visitors.
Person Specification
Experience
Essential
- - Proven experience in an administrative or office environment, preferably within healthcare or social care.
- - Educated to GCSE level or equivalent in English Language
- Previous experience working in the Healthcare/social care sector is preferred but not essential.
- - Advanced IT skills, with strong proficiency in Microsoft Office and experience managing databases.
- - Ability to work independently while contributing effectively to a collaborative team environment.
- - Demonstrated resilience under pressure, with the ability to adapt quickly to changing priorities.
- - Proficient touch and audio typing skills with excellent accuracy.
- - Proven experience in minute-taking with attention to detail.
- - Outstanding verbal and written communication skills.
- - Exceptional organisational, interpersonal, and time management skills.
Person Specification
Experience
Essential
- - Proven experience in an administrative or office environment, preferably within healthcare or social care.
- - Educated to GCSE level or equivalent in English Language
- Previous experience working in the Healthcare/social care sector is preferred but not essential.
- - Advanced IT skills, with strong proficiency in Microsoft Office and experience managing databases.
- - Ability to work independently while contributing effectively to a collaborative team environment.
- - Demonstrated resilience under pressure, with the ability to adapt quickly to changing priorities.
- - Proficient touch and audio typing skills with excellent accuracy.
- - Proven experience in minute-taking with attention to detail.
- - Outstanding verbal and written communication skills.
- - Exceptional organisational, interpersonal, and time management skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
