Job summary
The Radon Group is a mix of both scientific and administrative staff working across four teams: Radon Dosimetry Team, Radon Information and Data Team, Radon Programmes Team and Radon Services Team. This position is for an Administrative Officer in the Radon Services Team. The main objective of the Services Team is to provide radon information and services to our customers. This involves communication via the telephone, email and through our website www.ukradon.org . The team deliver the radon search and measurement services to a range of customers; householders, employers and landlords. The team are also responsible for the development, content and admin for the group website UKradon - Home
This role is within a busy administrative office and will assist colleagues with the day-to-day delivery of radon information and services including both commercial and non-commercial scientific projects.
Main duties of the job
Communication
- Provide general radon advice to members of the public and professions
- Identify calls that require specialist knowledge, ensure they are forwarded to the relevant member of staff.
- Ensure all enquiries are properly recorded and that records are current and accurate
- Contribute to group meetings. This may include issues such as service delivery, the scope of new services or the volume of work within the team.
Service Delivery
- Ensure accurate input of data in accordance with group procedures
- Issue domestic / occupational measurement kits
- Answer and/or action incoming and outgoing telephone calls
- Raise invoices in MaPS, checking payment has been received and coding records to release test results.
- Extract, check and code measurement records to ensure they conform to set formats, prepare paperwork to issue measurement packs, liaise directly with clients regarding requirements
- Use the existing procedures to extract, check and issue measurement reports.
- Process returned post. Including checking returned measurement questionnaires, identify potential measurement errors or changes to information.
- Optical Mark Read return measurement questionnaires, check for inaccuracies and import the data into the database.
- Arrange pick-up and delivery of detectors for external laboratories
- Maintain time-scales required for each task to maintain set levels of service delivery
About us
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Details
Date posted
09 February 2026
Pay scheme
Other
Salary
£27,335 to £28,442 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
919-NP-302728 -EXT
Job locations
Scientific Campus
Chilton
OX11 0RQ
Employer details
Employer name
UK Health Security Agency
Address
Scientific Campus
Chilton
OX11 0RQ
Employer's website
https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
UK Health Security Agency's privacy notice (opens in a new tab)