Support Officer – Travel & Expenses

Job description

Job responsibilities

Your key responsibilities will include:

• Monitoring and managing team inboxes to ensure that local SLA targets are consistently met.
• Working closely with UKHSAs travel supplier (CTM) to ensure the business travel booking process is effective and aligned with organisational objectives.
• Assisting UKHSA travellers in securing the best value accommodation in key locations.
• Managing and resolving queries from the MQS debt recovery agency promptly and to the satisfaction of all parties involved.
• Acting as the Travel Team systems administrator, ensuring compliance procedures are followed when activating new traveller accounts.
• Build strong working relationships with suppliers to ensure effective delivery of services.

Please see the job description for the full list of duties and responsibilities.

Essential Criteria

• A highly competent, positive, and organised individual with proven experience in administrative tasks.
• A confident communicator with energy and enthusiasm, able to engage effectively with people at all levels.
• Strong organisational skills.
• Excellent IT skills, with experience using Microsoft 365 collaboration tools such as Teams, Word, Excel, and Outlook.
• Ability to work independently, demonstrating a commitment to delivering high-quality performance in all aspects of the role.
• Capable of using initiative, maintaining high standards, and contributing effectively as part of a team.

Desirable Criteria

• Knowledge or experience in debt management.
• Knowledge or experience of business travel.

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours and experience.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed essential criteria, and this will be in the form of:

• An application form (Employer/ Activity history section on the application)
• A 500 word supporting statement.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and supporting statement will be marked together.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

Please note only those meeting all essential criteria will be taken through to shortlisting.

Shortlisting: In the event of a large number of applications we will shortlist on:

• A highly competent, positive, and organised individual with proven experience in administrative tasks

Desirable criteria may be used in the event of a large number of applications or large amount of successful candidates.

If you are successful at this stage, you will progress to interview and assessment.

Please do not exceed 500 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (Success Profiles)

You will be invited to a remote interview.

Behaviours and experience will be tested at interview.

The Behaviours tested during the interview stage will be:

• Delivering a Quality Service
• Seeing the Big Picture
• Working Together
• Communicating and Influencing
• Making Effective Decisions.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at our Core HQ in Canary Wharf, London, E14 4PU.

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month).

Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Person Specification

Application Form and Supporting Statement

Essential

• Application Form and Supporting Statement

Behaviours

Essential

• Delivering at Pace
• Seeing the Big Picture
• Working Together
• Communicating and Influencing
• Making Effective Decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Canary Wharf

London

E14 4PU

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)