Senior Operations Analyst

Job description

Job responsibilities

ImmForm Business Operations

The ImmForm Business Operations Team is essential in managing the setup, reporting, and strategic planning of vaccines, medical consumables, and vaccine uptake surveys. We ensure the smooth operation of the UKHSA ordering platform, a digital site for ordering vaccines and data collections related to vaccine uptake while maintaining ImmForm business operations.

Our responsibilities include the accurate setup and reporting of vaccines and consumables, crucial for pandemic preparedness and routine immunisations. We develop robust processes and data flows for managing these products, coordinate with UKHSAs Responsible Person for new or updated medicines, and handle MHRA Product Recalls.

Our strategic planning and business continuity efforts focus on enhancing operational efficiency and achieving business objectives. We maintain and update Business Continuity Plans to adapt to changes and ensure preparedness for future pandemic and incident responses.We set the strategic direction for product configurations, training materials, and reporting requirements, ensuring accuracy from proof of concept to implementation and support. We also manage vaccine uptake collections, create specifications, and handle data queries.

Our team meets client needs with precise reporting configurations, including national data sets.

We manage role-based access for stakeholders and customers, carry out customer qualification, create accounts, handle changes, receive customer queries, and address customer complaints. We also initiate and enforce policies that align with organisational goals and regulatory requirements.

Our commitment is to ensure the efficient and effective operation of ImmForm Business Services, supporting the organisations mission and maintaining high standards of performance and compliance.All Vaccines & Countermeasures Delivery personnel to ensure all operational activities and processes adhere to Good Distribution Practice (GDP) standards, maintaining compliance and supporting the integrity of the supply chain.

Essential criteria

You will be assessed on the below 9 essential criteria, which have been selected from the Job Description Document.

• Be able to work independently, have the experience to make decisions without seeking authority but with judgement to know when to escalate.
• Evidence of self-development; improving your skills and keeping your knowledge up to date.
• Problem-solving skills and the ability to think quickly and creatively when faced with a novel or unexpected issue.
• Ability to work under pressure and to tight timescales.
• Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
• Managerial credibility, the ability to direct and organise teams.
• Accurate with an attention to detail.
• Clear and concise communicator, both orally and in writing, considering the best communication channel to use for the audience.
• IT skills - Microsoft Office experience, including Word, Outlook, Excel.

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application & Sift

Success profile

You will be required to complete an application form. You will be assessed on the listed 9 essential criteria, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application)

• 1000- word Supporting Statement

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and Supporting Statement will be marked together.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

1. Meets all essentialcriteria
2. Meets someessential criteria
3. Meets no essentialcriteria

Please Note Only Pile 1 will be carried though to Shortlisting.

Shortlisting: In the event of a large number of applications we will shortlist on:

• Accurate with an attention to detail.
• Clear and concise communicator, both orally and in writing, considering the best communication channel to use for the audience
• Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.

Desirable criteria: The following maybe used in the event of a large number of applications / large amount of successful candidates.

• Have an understanding of data protection and information security principles.
• Have an understanding of project and risk management
• Have an understanding of public health data systems with knowledge and experience of the emerging structures of public health and the work of other directorates.
• Have an understanding of preparing and monitoring business continuity plans
• Experience working with IT teams.
• Experience using and promoting Quality Assurance processes to improve business outcomes.

If you are successful at this stage, you will progress to interview

Please do not exceed 1000-words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview

Success Profiles

You will be invited to a single remote interview.

Behaviours, technical and experience will be tested at interview. There will be a 5min Presentation

The Behaviours tested during the interview stage will be:

• Changing and Improving (lead behaviour)
• Making Effective Decisions
• Working Together
• Delivering at Pace

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

Eligibility Criteria

External

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

Hybrid any Core HQ

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.

As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London)

Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard

Person Specification

Application form and Supporting Statement

Essential

• Application form and Supporting Statement

Behaviours

Essential

• Changing and Improving
• Making Effective Decisions
• Working Together
• Delivering at Pace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Core HQ

Birmingham, Leeds, Liverpool, London (Canary Wharf)

E14 4PU

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)