UK Health Security Agency

Senior HR Caseworker

Information:

This job is now closed

Job summary

We are currently seeking 3 Senior HR Caseworkers within the People Group.

The Senior HR Caseworker will be responsible providing HR advice and support to managers and employees by managing a mixed caseload of routine and complex HR cases and ensuring that all cases are progressed to specified deadlines and performance standards. The Senior HR Caseworker will support the Case Management Lead in ensuring that the case work team are providing a consistent and quality service across UKHSA.

Main duties of the job

  • Manage a portfolio of HR cases where face to face and remote intervention is required.
  • Manage caseload to specified deadlines and performance standards
  • Supporting a culture of continuous development and improvement across all team activity, identifying opportunities to be more efficient and improve service delivery
  • Ensuring governance is understood and complied with so that day to day responsibilities is understood and that decision making is effective. This includes the appropriate and timely escalation of risks to the Case Management Lead.
  • Demonstrate a strong customer service ethos focusing on continuous improvement and building and maintaining excellent relationships with line managers and other People Group professionals.Ensure cases are managed in a timely manner and appropriate conclusions met, adhering to employment law, a range of policies and terms and conditions and ensuring operational and business needs are met.
  • Ensure that the recording of all agreed key data requirements (opening, managing, and closing down of cases) is accurately and promptly recorded for effective performance management of casework against team performance indicators.
  • Escalate cases where there is significant organisational risk and / or risk of not meeting critical deadlines e.g., readiness for Employment Tribunal case submissions or performance standards.

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

About us

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Details

Date posted

04 December 2024

Pay scheme

Other

Salary

£40,661 to £50,472 a year per annum, pro rata

Contract

Fixed term

Duration

4 months

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

919-GB-61903144-EXT

Job locations

Any core UKHSA Location

Birmingham, Leeds, Liverpool, London (Canary Wharf)

E14 4PU


Job description

Job responsibilities

Essential criteria - you will be assessed on the below (10) essential criteria, which have been selected from the Job Description

  • A relevant professional qualification i.e, CIPD or willingness to work towards this and equivalent experience
  • Demonstrable experience of managing and providing HR advice on complex and sensitive employee relations cases
  • Up to date knowledge of employment law
  • Experience of working autonomously and managing a workload of multiple competing priorities
  • Experience of analysing, interpreting and reporting information in an effective manner to recommend an appropriate course of action
  • Experience of using HR information systems
  • Experience in developing HR policies and procedures
  • Ability to problem solve, think quickly and adapt and respond appropriately to a range of varied and immediate customer needs
  • Able to interpret information from various sources i.e. policies, legislation, case law and provide sound HR advice or propose a policy or service change
  • Effective verbal, written and presentation communication skills; capable of constructing and delivering clear messages accurately for a range of audiences

Selection Process Details:

This vacancy is using Success Profiles and will assess your Behaviours.

Stage 1: Application & Sift

Success profiles assessment.

You will be required to complete an application form. You will be assessed on the above listed (10) essential criteria, and this will be in the form of a:

  • Application form (Employer/ Activity history section on the application)
  • (1000) word Statement of Suitability.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and Statement of Suitability will be marked together.

Shortlisting:

If you are successful at this stage, you will progress to interview and assessment

Please do not exceed1000 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a (single) remote interview.

Behaviours, will be tested at interview.

There will be a five minute Presentation.

The Behaviours tested during the interview stage will be

  • Delivering a quality service
  • Communicating and influencing
  • Making effective decisions
  • Delivering at pace

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria - External

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

This role is being offered as hybrid working. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London) or at one of our scientific campus sites (Colindale, Porton and Chilton).

If based at one of our scientific locations, you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Job description

Job responsibilities

Essential criteria - you will be assessed on the below (10) essential criteria, which have been selected from the Job Description

  • A relevant professional qualification i.e, CIPD or willingness to work towards this and equivalent experience
  • Demonstrable experience of managing and providing HR advice on complex and sensitive employee relations cases
  • Up to date knowledge of employment law
  • Experience of working autonomously and managing a workload of multiple competing priorities
  • Experience of analysing, interpreting and reporting information in an effective manner to recommend an appropriate course of action
  • Experience of using HR information systems
  • Experience in developing HR policies and procedures
  • Ability to problem solve, think quickly and adapt and respond appropriately to a range of varied and immediate customer needs
  • Able to interpret information from various sources i.e. policies, legislation, case law and provide sound HR advice or propose a policy or service change
  • Effective verbal, written and presentation communication skills; capable of constructing and delivering clear messages accurately for a range of audiences

Selection Process Details:

This vacancy is using Success Profiles and will assess your Behaviours.

Stage 1: Application & Sift

Success profiles assessment.

You will be required to complete an application form. You will be assessed on the above listed (10) essential criteria, and this will be in the form of a:

  • Application form (Employer/ Activity history section on the application)
  • (1000) word Statement of Suitability.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and Statement of Suitability will be marked together.

Shortlisting:

If you are successful at this stage, you will progress to interview and assessment

Please do not exceed1000 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a (single) remote interview.

Behaviours, will be tested at interview.

There will be a five minute Presentation.

The Behaviours tested during the interview stage will be

  • Delivering a quality service
  • Communicating and influencing
  • Making effective decisions
  • Delivering at pace

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria - External

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

This role is being offered as hybrid working. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London) or at one of our scientific campus sites (Colindale, Porton and Chilton).

If based at one of our scientific locations, you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Person Specification

Application form

Essential

  • Application form and statement of suitability

Behaviour

Essential

  • Delivering a quality service
  • Communicating and influencing
  • Making effective decisions
  • Delivering at pace
Person Specification

Application form

Essential

  • Application form and statement of suitability

Behaviour

Essential

  • Delivering a quality service
  • Communicating and influencing
  • Making effective decisions
  • Delivering at pace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UK Health Security Agency

Address

Any core UKHSA Location

Birmingham, Leeds, Liverpool, London (Canary Wharf)

E14 4PU


Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)

Employer details

Employer name

UK Health Security Agency

Address

Any core UKHSA Location

Birmingham, Leeds, Liverpool, London (Canary Wharf)

E14 4PU


Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing

Gurkamal Bhambra

Recruitment@ukhsa.gov.uk

Details

Date posted

04 December 2024

Pay scheme

Other

Salary

£40,661 to £50,472 a year per annum, pro rata

Contract

Fixed term

Duration

4 months

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

919-GB-61903144-EXT

Job locations

Any core UKHSA Location

Birmingham, Leeds, Liverpool, London (Canary Wharf)

E14 4PU


Supporting documents

Privacy notice

UK Health Security Agency's privacy notice (opens in a new tab)