Senior HR Caseworker
This job is now closed
Job summary
We are currently seeking 3 Senior HR Caseworkers within the People Group.
The Senior HR Caseworker will be responsible providing HR advice and support to managers and employees by managing a mixed caseload of routine and complex HR cases and ensuring that all cases are progressed to specified deadlines and performance standards. The Senior HR Caseworker will support the Case Management Lead in ensuring that the case work team are providing a consistent and quality service across UKHSA.
Main duties of the job
- Manage a portfolio of HR cases where face to face and remote intervention is required.
- Manage caseload to specified deadlines and performance standards
- Supporting a culture of continuous development and improvement across all team activity, identifying opportunities to be more efficient and improve service delivery
- Ensuring governance is understood and complied with so that day to day responsibilities is understood and that decision making is effective. This includes the appropriate and timely escalation of risks to the Case Management Lead.
- Demonstrate a strong customer service ethos focusing on continuous improvement and building and maintaining excellent relationships with line managers and other People Group professionals.Ensure cases are managed in a timely manner and appropriate conclusions met, adhering to employment law, a range of policies and terms and conditions and ensuring operational and business needs are met.
- Ensure that the recording of all agreed key data requirements (opening, managing, and closing down of cases) is accurately and promptly recorded for effective performance management of casework against team performance indicators.
- Escalate cases where there is significant organisational risk and / or risk of not meeting critical deadlines e.g., readiness for Employment Tribunal case submissions or performance standards.
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.
About us
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Details
Date posted
04 December 2024
Pay scheme
Other
Salary
£40,661 to £50,472 a year per annum, pro rata
Contract
Fixed term
Duration
4 months
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
919-GB-61903144-EXT
Job locations
Any core UKHSA Location
Birmingham, Leeds, Liverpool, London (Canary Wharf)
E14 4PU
Employer details
Employer name
UK Health Security Agency
Address
Any core UKHSA Location
Birmingham, Leeds, Liverpool, London (Canary Wharf)
E14 4PU
Employer's website
https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
UK Health Security Agency's privacy notice (opens in a new tab)